socrates
I got banned!
For those of you who are on old plan & find your DL speed reduced to 512 or 768 write to GM (Broadband) & cc to the ED. In your email put the screen shots of your modem settings & the pic of the mtnl home page (which shows that you are entitled to 1Mbps UL). Then wait. For if your luck is good on the 3rd day you will get a call. In the old days you would get a call from those respective offices but as they are mimicking the antics of the pvt companies the call will be from the call center. Now be patient & tell them the problem & slowly it should be resolved.
Yesterday I got such a call after explaining she said she would call back & then she did to tell me that the UL is increased to 1Mbps.
Today's Update:
But nothing for me is that simple coz later when I put on my net, the UL has been increased to 1Mbps but I find the ‘internet’ light is off. Today I managed to call the same number the lady called me form, she had said she was from the call center when I asked her specifically which dept. But from her style of speaking & level of knowledge I had a suspicion they were not call center plus I would never be able to get thru the numbers used in a call center(I was right). Anyway she helped me again today to get things rectified.
Yesterday I got such a call after explaining she said she would call back & then she did to tell me that the UL is increased to 1Mbps.
Today's Update:
But nothing for me is that simple coz later when I put on my net, the UL has been increased to 1Mbps but I find the ‘internet’ light is off. Today I managed to call the same number the lady called me form, she had said she was from the call center when I asked her specifically which dept. But from her style of speaking & level of knowledge I had a suspicion they were not call center plus I would never be able to get thru the numbers used in a call center(I was right). Anyway she helped me again today to get things rectified.
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