I am using freecharge for the past four months and i have benefited a lot by the Mcd coupons as we(friends) visit Mcd atleast once or twice a week :smile:
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- Thread starter Sushubh
- Start date
- Replies 801
- Views 124,530
Hi,
Yesterday ,one of my friend called me and asked me to do 333rs recharge for his airtel mobile no, so 333rs big amt chalo lets do it from freecharge.in and get few coupons....i did recharge at 2pm but after making payment , my friend did not get any recharge confirmation sms to his mobile & amt debited from my bank a/c , even when i login my freecharge account there are is NO ORDER ID GENERATED for 333 recharge...i raised complaint by attaching bank screen shot for refund .
Freecharge.in :: Complaints & Customer Support System
....but they did not reply.
At 8pm , my friend got 3 sms to his airtel mobile no..
first sms : Dear customer your recharge request could not be processed, please try after sometime.
second sms : You have been successfully recharged with 88.66 your updated balance is 224.37 ........
third sms : this is from oxicash which contains " transaction successful oxitrans id 974538000111122420XX for 99631XXXXX
What the hell, they did 100rs recharge instead of 333 rs recharge....we get 88.66rs balance for 100recharge.....now when i logged in my freecharge account NOW I CAN SEE ORDER ID for 333 recharge ( order id 9254227) earlier it was not generated.....who said them to do 100rs recharge? If 333 recharge is not successful they should have cancelled & refunded my money back na? that 2 recharge after 6 hrs ( 2pm-8pm)...manually done?
Here is the proof, i downloaded RECHARGE INVOICE pdf file from freechagre a/c , in that also it shows 100rs recharge only...
https://i.imgur.com/YtumD.jpg
https://i.imgur.com/Zp4sB.jpg
posted on face book wall, no proper response, raised complaint also
Freecharge.in :: Complaints & Customer Support System
I did many mobile recharges from freecharge.in and got few letsbuy coupons which shared in this forum but this my first bad experience with them.....i hope they looks into this matter & refund my 233 rs ( 333-100recharge)...rs 12 already loss becoz my friend got only 88rs main balance for 100rs recharge...
Yesterday ,one of my friend called me and asked me to do 333rs recharge for his airtel mobile no, so 333rs big amt chalo lets do it from freecharge.in and get few coupons....i did recharge at 2pm but after making payment , my friend did not get any recharge confirmation sms to his mobile & amt debited from my bank a/c , even when i login my freecharge account there are is NO ORDER ID GENERATED for 333 recharge...i raised complaint by attaching bank screen shot for refund .
Freecharge.in :: Complaints & Customer Support System
....but they did not reply.
At 8pm , my friend got 3 sms to his airtel mobile no..
first sms : Dear customer your recharge request could not be processed, please try after sometime.
second sms : You have been successfully recharged with 88.66 your updated balance is 224.37 ........
third sms : this is from oxicash which contains " transaction successful oxitrans id 974538000111122420XX for 99631XXXXX
What the hell, they did 100rs recharge instead of 333 rs recharge....we get 88.66rs balance for 100recharge.....now when i logged in my freecharge account NOW I CAN SEE ORDER ID for 333 recharge ( order id 9254227) earlier it was not generated.....who said them to do 100rs recharge? If 333 recharge is not successful they should have cancelled & refunded my money back na? that 2 recharge after 6 hrs ( 2pm-8pm)...manually done?
Here is the proof, i downloaded RECHARGE INVOICE pdf file from freechagre a/c , in that also it shows 100rs recharge only...
https://i.imgur.com/YtumD.jpg
https://i.imgur.com/Zp4sB.jpg
posted on face book wall, no proper response, raised complaint also
Freecharge.in :: Complaints & Customer Support System
I did many mobile recharges from freecharge.in and got few letsbuy coupons which shared in this forum but this my first bad experience with them.....i hope they looks into this matter & refund my 233 rs ( 333-100recharge)...rs 12 already loss becoz my friend got only 88rs main balance for 100rs recharge...
mehrotra.akash
Regular
Since ur account has been debited 333, but the recharge done was for 100, tell them that. You should atleast get the difference backIt should also act as a proof that there was a mess up and they should give you the full amount back thenAlso, freecharge has been messing up a lot since they started using the SBI gateway. Have stopped using freecharge since then (have had 3-4 failed and 0 successful recharges on the SBI gateway)They take about 7-10 days to refund, so maybe post on their FB wall again and see the response
Post in Mouthshut also.it is possible they had no credit balance with airtel computers and they are short of staff during the holidays. may be as a stop gap arrangement they did a rs 100 recharge from oxicash.Hopefully they eiether refund or give a credit for next re charge.
solariiknight
Regular
If you used a card for payment, you can dispute the charge. If you used netbanking, you just learned an important life lesson.
why? is there no way to dispute if netbanking is used?
why? is there no way to dispute if netbanking is used?
Update : I got call from freecharge.in , they said rs 343 transaction has failed & amt will be refunded within 3-7 working days...i asked about 100rs recharge, he said 100rs recharge has happened due to system failure....how ?...so 100rs free recharge.
