Frustrated with Tata Indicom Customer Service

[docel]

Hi Max,
Thanks for the advise and have explored the AAWAZ angle. Please, my apologies: didnt mean to distract the thread. That was thoughtless of me indeed.
I have posted the copy to TV18, will PM you of the results.
Thanks again for being with me and regards.
docel/[email protected]

 

[max]

no problem buddy. We are here to support unsatisfied customers because I am one myself!

 

[ispuser]

Hi Dudes,

Day 7 : EOD

Status Update: Finally – I have the connection working. Engineer did visit and guess what he did. Instead of using Dialer way of connecting to Tata Indicom using PPPoE, he has asked me to connect using web dialer (URL : http://loginmum.tataindicombroadband.in:8080/home?t=egv0tiaq ) Apparently, they have made some changes at their system’s end (in my area only?) and have done this switch over for all users.

What makes me mad is – something as simple as this could have been told to me 7 days back when I reported the call by their call center people. Tells me they are totally illiterate as far computer know-how goes and/or they don’t know about initiatives being rolled out by their tech team .

This way of connecting bothers me – since earlier I used to be able to see little icon at the right hand side bottom which would tell me – I am connected. I would simply double click it and click on disconnect. Now, I need to visit the same page (mentioned above) and click on ‘Log Out’… there’s no way of knowing if I am already connected or not. Are any of you using this method of connecting? What are pros and cons.

As far as Consumer court thing goes, I myself explored it a bit myself … spoke to lawyer. If you have time, it is pretty easy to do I am told. However, we need sufficient proof that we faced problems and informed Tata Indicom about it. So, you need to make sure, you have a registered complaint to Tata Indicom about your problems. I am not sure, if an email complaint would suffice in court. All you need to do is take this proof to consumer court, get a form which is easy to fill and costs almost nothing. Court will then send summons to company and yourself and case will be heard. You can do this yourself or have a lawyer do it for you – but of course this will cost a bit more. The whole thing will be over within a month's time frame - as I understand.

I have definitely decided to switch to airtel as when it becomes available in thane.

Till then, have to learn art of being patient while living under the Tata Umbrella and hating it all the while.

Cheers

 

[max]

This is what I always say. It's not the company thats bad. Its the CC, Linesmen and other fools which give the company a bad name. IMHO you should approach the Consumer Court if you have a big splat with them. But I would rather approach "Pardafarsh" on AWAAZ first. Then I would go to court. I had a similar incident with my ISP. But I got it solved after making a couple of calls to the top dogs . BTW whenever you register a complaint with them ask them for a Reference No!