Getting Excitel to pay for bad service

  • Thread starter Thread starter Beastmaster
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Low International speed problem is on Excitel copper connection, I have a 100Mbps plan, I don't know about the Fiber speed test, Excitel shows in the dashboard that you have fiber in your locality but the LCO says you don't have fiber in your locality, I wish I had their fiber because the internet gets disconnected while sudden rain or storm or even rise in temperature. 7 out of 10 times when net stops, first I raise a ticket and when the problem is not get resolved within 1 or 2 hours then I go on the rooftop and restart the ISP switch and the Internet starts working, and happy ending.
 
tests i posted are from Fiber 300 Mbps plan with MULTI and SINGLE connection tests
here is from fast.com
1590846312717.webp
1590846312717.webp

here is Speedtest · Whatbox result

NL: 143 ms 17.15 MB/s 28.46 MB/s 27.86 MB/s
US: 232 ms 8.44 MB/s 18.69 MB/s 20.41 MB/s
SG: 290 ms 1.04 MB/s 20.48 MB/s 16.97 MB/s
SG-Legacy: 89 ms 42.09 MB/s 39.25 MB/s 38.26 MB/s
 

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