So, I have been using the Fiber Basic Neo (promotional plan) as a backup plan since the last 6 months at ₹530 (₹449+GST). This promotional plan was meant only for a period of 6 months, which, for me was about to end on April 30, after which the plan would have been changed to Fiber Basic OR Fiber Basic Plus.
On April 27, through the Self-care portal, I changed my plan to Fiber 449 CS378 @₹530 (₹449+GST) which is the exact price of my previous Fiber Basic Neo plan. The new plan came into effect immediately within 10 minutes & since then I have been on this plan.
Today, when I checked my bill (Bill hasn't been generated yet but the amount can be seen on the portal/My BSNL app), to my surprise, the bill amount is ₹1060, which is twice the amount of expected bill (₹530).
I was under the impression that on changing a plan the billing process is proportionate to the number of days subscribed for the different plans in a month. Has that changed lately?
Can someone help me understand why have I been doubly charged?
P.S: I don't have any outstanding amount. All bils have been paid on time.
On April 27, through the Self-care portal, I changed my plan to Fiber 449 CS378 @₹530 (₹449+GST) which is the exact price of my previous Fiber Basic Neo plan. The new plan came into effect immediately within 10 minutes & since then I have been on this plan.
Today, when I checked my bill (Bill hasn't been generated yet but the amount can be seen on the portal/My BSNL app), to my surprise, the bill amount is ₹1060, which is twice the amount of expected bill (₹530).
I was under the impression that on changing a plan the billing process is proportionate to the number of days subscribed for the different plans in a month. Has that changed lately?
Can someone help me understand why have I been doubly charged?
P.S: I don't have any outstanding amount. All bils have been paid on time.