Help required for Mikrotik Hex

[kRuSnIk]

Hi folks,

I received my Hex from Multilinkonline after 18 days of order. I plugged in my device this morning and it doesn't let me login to default address 192.168.88.1. It doesn't show up winbox either. I contacted Multilink and their tech support had a look at it via Anydesk. They wanted to reinstall RouterOS using Netinstall but the device didn't show up in that app either. So, they have asked me to send it back for replacement but the whole process will take another 2 weeks and I would like to avoid this.

So, if anyone has any idea about this then please let me know.

 

[JB701]

Did you try 30-30-30 reset or hard reset like this:

how do I reset RB941-2nD-TC hAP Lite? 30-30-30 didn't work

referring to this: https://www.router-reset.com/reset-manuals/Mikrotik/RouterBOARD-hAP-lite-RB941-2nD-TC I was trying to unbundle an interface from the default bridge that includes all LAN ports and disabled the bridge port, blocking access… lol I’m a noob. tried hold reset for 30… unplug...

forum.mikrotik.com

Try doing "arp -a" in command line to see if mikrotik is detectable by arp.

Also try putting in MAC Address manually in win box.

 

[kRuSnIk]

Tried all of the above but nothing worked.

 

[vignesh_venkatesan]

Get it replaced.
Don't sweat it, might save lot of headaches in the future.

 

[kRuSnIk]

Alright, I'll go for the replacement. Thanks.