How do i cancel static ip connection

[SpeedxThunder]

so 3 months ago i opted for static ip connection and now i want to cancel it but yesterday when i spoke with the customer care they said my account didnt have any static ip connection and that it was already on dynamic ip, but i told them i was getting charged for static ip from last 3 months to which they just said call us when the new bill will be generated for the waivers and that i wont be getting billed for it from next month but i am still configured on a static ip connection. what should i do?

 

[Chip]

@SpeedxThunder You need to call 121 and request them to cancel it for you plus have your modem/router reconfigured by a technician. Remember as long as they see traffic on that IP they MAY continue to bill you. Also make sure you raise this cancel request thru the thanks app. Please do both methods ie call and via the app because at least one will work.

Airtel support sux TBH and I had to fight long and hard to get them to stop billing me for a static IP that I had given up in Aug. They billed me for Sept and Oct..they'll do anything nowadays for extra revenue. As for my experience with their Netflix benefit the less said the better. Suffered wrong billing for months for both static IP and Netflix. It was finally sorted out yesterday.

 

[nishantt6969]

@SpeedxThunder same issue here, they cant detect static IP. I had to take new connection.

 

[igloo]

Mail static ip cancellation request on net@airtel.com

 

[SpeedxThunder]

@SpeedxThunder You need to call 121 and request them to cancel it for you plus have your modem/router reconfigured by a technician. Remember as long as they see traffic on that IP they MAY continue to bill you. Also make sure you raise this cancel request thru the thanks app. Please do both methods ie call and via the app because at least one will work.

Airtel support sux TBH and I had to fight long and hard to get them to stop billing me for a static IP that I had given up in Aug. They billed me for Sept and Oct..they'll do anything nowadays for extra revenue. As for my experience with their Netflix benefit the less said the better. Suffered wrong billing for months for both static IP and Netflix. It was finally sorted out yesterday.

Day before yesterday I already requested through the app but yesterday they closed it without any fix

 

[Chip]

You'll need to chase them and make sure it's done or they will continue to bill you. Unless a tech visits your home and adjusts the airtel router it'll be considered as active.

PS - Dont quote messages on an active thread it's a quick way to get banned.

 

[eatpepsi]

@Chip why would you get banned for quoting a message in this forum ?

 

[eatpepsi]

@SpeedxThunder May i ask why you took the static IP in the first place and then why did you cancel it ?

 

[Chip]

@eatpepsi it causes issues for the moderators in terms of site maintenance etc. You may want to read the forum rules which explains it all.

 

[SpeedxThunder]

@eatpepsi actually i just wanted to test the 1gbps glitch which worked but when it ended i thought of cancelling it
but the funny thing is after getting it cancelled the technician calls me a few days later telling me that they have received another static ip request (which i havent done) i was confused of what is happening so i just said ok to reconfigure it, this time i got a different ip range and and i again got the 1gbps glitch and i am also not getting any charges for static ip
airtel backend config is really fucked up