Thanks
@anmolbhard004 Finally after more than 1 hour of retries (calling 121) again and again, long holds, fake reasons and all, a senior finally registered my request and I have received SMS with complaint number for disconnection.
Here is their argument and my responses.
A- Why do you want to close the connection
Me - I do not have any requirement
A- In last month you have downloaded 60GB of data (When we request Airtel to share usage, they say they do not maintain it)
Me - Yes but I have become internet addict and I want to get out of that addiction. I have no more requirement
A- So why don't you keep it in safe custody
Me - I do not have any more requirement, Please disconnect
A- I see you have 4 devices connected to
router, why do you want to disconnect (They track devices connected to their
ONT? don't know if Bridge Mode will prevent that from happening)
Me - Yes but now I do not want Internet. No more requirement. I am okay with mobile Internet on my phone. I just use it to check my emails. I am not on WA, I don't watch OTT and want to get out of this internet addiction
A- So why don't you transfer the connection to friends/family/relatives
Me - No one wants it
A- On your Xstrem plan you have OTT benefits, you will lose them
Me - I don't watch any OTT at all
A- Later if you want it again you will have to pay RS 1500 as installation charges
Me -
Tab ki tab dekhi jayegi yaar. Kal ki chinta mat karo, vartaman chal raha hai
Like that he dragged me into an argument to cancel the disconnection. This went on for long 15 minutes. He was not ready to initiate request
Finally I told him one thing, Sir I think you have not understood what I requested. I am sorry, I will explain it again. I want to disconnect the BB connection.
This did the trick. He promptly initiated disconnection.
In March-24 I availed
Tata Play Fiber. And in last 3 months it has never been down even for 1 minute.
I had already shared an incident on this forum in March-24. That was the key reason for me to go for Tata and eventually disconnect Internet. Had that not happened, I might still have continued with Airtel despite it has degraded so much.
In March-24 they upgraded the infrastructure. During that time and thereafter my Internet was down. I was told that there's an outage and no request was registered.
After 2 - 3 days it was still down and they reluctantly registered an SR. No engineer contacted me for several days, despite complaints to 121.
Then I got an SMS that your connection is getting shifted as per your request and they charged me RS 300 as shifting charges. It took me one month of follow-up to reverse the charges.
The mess was that they had changed the OLT and the new OLT was not interoperable with my Airtel Provided ONT F670L.
It took them more than 6 days to figure this out.
This is worst change management and impact analysis and lack of subject matter expertise.
That was the incident that resulted into me switching to Tata.
The only sad part is I wanted to close the working connection. Since last 2 days it's again down and no engg called me despite scheduled visit. Nor he ever picked any of my calls. 121 just kept on pushing it to another 24 hours.
