My own complaint is pending for a month for Railwire. It's regarding packet drops, fluctuating ping, daily down times. And a speed cap of 93-94Mbps on my 100Mbps plan. The status says still "in process". I have tried Reminders twice. Nobody listens and No one give any response. So it's bull shit. Just a Govt. thing to show off they have a process, but on ground, it's nothing- just a disappointment.