How to change PPPoE password on Excitel Broadband?

[Karan Verma]

So, technician just finished installation and setup. I did changed my portal password but do I need to change the PPPoE password or let it be?

 

[Sidharth P]

as long as your connection is up most of the time, you should be fine as excitel forbid multiple logins.

 

[Karan Verma]

Great. My modem stays online always. Also, can i change it myself or i need to contact customer support or LCO.

 

[Sushubh]

there is no user end option to change your pppoe password. your lco might be able to change it but then he would still know your password. if someone finds a good way to change it, please post here!

 

[proton8454]

Can't their customer care change it? Open a ticket and ask them to change, they'll be able to do it instantly since password is received on your registered mobile via Excitel at the time of new connection; and communicate to you over the phone.

 

[Rohan Kataria]

Call their customer care, they will change your password. But the new password will be computer generated (combination of 8 letters / numbers, hard to guess). You cannot choose a password of your liking.

 

[Sushubh]

sigh.

 

[Sidharth P]

Atleast it's better than easily guessable passwords provided by LCO.

 

[Karan Verma]

Just got it changed to some random characters.

 

[Sushubh]

so they tell you the password over phone?