MTNL Mumbai How to close MTNL Mumbai connection

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Location
Mumbai
ISP
Mtnl
Hi All,
1. What is the latest procedure to close the MTNL broadband (and landline) connection, especially with lockdowns and stuff.
2. If we disconnect it in the middle of the month, will we be charged for the whole month or on pro rata basis.
3. Will getting the deposit back be a simple process?
 
You go to nearest telephone exchange and submit a written application for closure of connection and surrender of your number. Mention in it to return the deposit amount and also enclose a duplicate bill as proof. MTNL will take random amount of time to actually close your connection as they are severely short staffed.
 
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