My Jio Fiber ONT suddenly became faulty. The 2.4 GHz band has become completely useless and even right next to the ONT it shows a very weak signal that doesn't work and doesn't allow me to connect to it. Everywhere only 5ghz is showing on devices.
I complained four days ago. The first engineer acknowledged the issue but refused to replace the router unless instructed by Jio. He tricked me into giving the service code and told me to keep the router off for hours before raising a new complaint. I did the same unplugged it for 10+ hours raised a complaint next day that router is not working (like he had said), got a call from him and he promised he would visit with the new device and replace but never came and next day he simply switched off his phone.
Another engineer later visited today with a new ONT box but Instead of fixing the fault, he told me i shouldn't have raised a complaint this way and he even started blaming me for changing the WiFi name from default Jio wifi name (the one with random numbers and letters! Wtf?) , argued unnecessarily, and treated me like I had no technical knowledge but I somehow stayed calm.
After wasting some time, he decided to reset the router. He literally warned me not to touch the WiFi settings, at this point I lost my calm and showed him his place with facts, the shameless guy left but put the complaint on hold, which got cancelled automatically after 1 hour.
The 2.4 GHz band started working for maybe 5 minutes and then suddenly became unusable ( also I literally followed his stupid advice of not renaming the wifi too).
It took me 30+ minutes to raise a new complaint through their customer support executive on call because their stupid app shows everything is working fine, therefore I can't raise it from there. Help me guys
I complained four days ago. The first engineer acknowledged the issue but refused to replace the router unless instructed by Jio. He tricked me into giving the service code and told me to keep the router off for hours before raising a new complaint. I did the same unplugged it for 10+ hours raised a complaint next day that router is not working (like he had said), got a call from him and he promised he would visit with the new device and replace but never came and next day he simply switched off his phone.
Another engineer later visited today with a new ONT box but Instead of fixing the fault, he told me i shouldn't have raised a complaint this way and he even started blaming me for changing the WiFi name from default Jio wifi name (the one with random numbers and letters! Wtf?) , argued unnecessarily, and treated me like I had no technical knowledge but I somehow stayed calm.
After wasting some time, he decided to reset the router. He literally warned me not to touch the WiFi settings, at this point I lost my calm and showed him his place with facts, the shameless guy left but put the complaint on hold, which got cancelled automatically after 1 hour.
The 2.4 GHz band started working for maybe 5 minutes and then suddenly became unusable ( also I literally followed his stupid advice of not renaming the wifi too).
It took me 30+ minutes to raise a new complaint through their customer support executive on call because their stupid app shows everything is working fine, therefore I can't raise it from there. Help me guys
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