How to submit a service request for JioFiber?

[motolthepotol]

What's the correct way to submit a service request with Jio? I have installed their app "MyJio" but can't find a way to book a request. My JioFiber connection has been awful for the past couple of weeks, multiple downtimes spanning hours and one downtime was over a day. The connection was rock solid for over two years before that. I keep getting automated SMS and WhatsApp alerts from them regarding these outages, but I'd like to speak to a real person and understand what's going on.

I explored various sections in the MyJio app:

1. Run diagnostics: runs basic checks and informs me of current outage but doesn't let me log a request

2. Live chat: this module doesn't even load

3. WhatsApp chat: sends me automated responses and asks me to use the app

4. Troubleshoot: sends me to diagnostics page

5. Track Service Request: shows existing requests if any, doesn't let me open a new request

6. JioCare: shows all of the same stuff as above

7. JioFiber customer care (1800-896-9999): IVR asks me to run diagnostics in MyJio app

WTF?? Am I just dumb and missing something?

 

[motolthepotol]

Please ignore. I called customer care number and got through to a person to log a request.

 

[Lolita_Magnum]

You do can do it through customer care and the app but is made convulated purposefully in order to discourage people from raising requests.