How to surrender BSNL FTTH Bharat Fiber Broadband Connection?

[Ashwin Sathyaseelan]

Hi,

I had taken a BSNL Broadband connection way back in the year 2006. We took the modem, the standard UT300R2U on rent and after many months, they stopped charging us the rent for the same as well.

Now, after 8 years, I'd like to surrender the Broadband connection while keeping the landline services intact as is.

I plan on surrendering the service sometime this week. Could someone please guide me on how to get it done at one go? I need to take half day's leave from office to finish this. :/ I will be going to the Indiranagar Exchange in Bangalore.

For now, I know that I need to write a letter and submit it to the exchange. But don't know to whom I must address the letter or what it must contain. Which of these things must I also return to BSNL?

1) Modem
2) LAN cable
3) Steel type USB cable
4) Power adapter
5) Telephone cable

Anything else I need to give back to them?

Thanks a lot guys. Will really appreciate some detailed responses.

 

[abhi9822&]

I am going back to ion broadband
I still have their installation just need to recharge and will start working

 

[vishalrao]

what's the speed/price/fup of ion?

 

[abhi9822&]

100 mbps 300gb 940INR
Sometimes i need to recharge twice a month as FUP is low but literally never had any issues if some downtime it's back online in couple of hours never faced speed or ping drops
I just switched to bsnl as it has cheaper plans but apparently it also has cheapest customer support

 

[Rippper]

Currently on ftth 777 plan been a week since the connection is down. Registered complaint on 1500 long time back, still nothing

 

[vishalrao]

@Rippper instead of 1500 try contacting your LCO who provided you with the connection, they will check. Whenever I call 1500 or submit complaint on selfcare they just close it after 1-2 days with no activity.

 

[Rippper]

Ok will try that

 

[abhi9822&]

Dude this is sarakari organization you will be ping ponged from one guy to other
Better to switch isp if you have options

 

[prithu mahajan]

can anyone tell me how to stop my ftth connection i had paid 4000 at time of connection 3000 of ont cost and 1000 they take for plan and security. will they take there ont back and refund me money the ont is of no use for me

 

[honestmuggle]

Is it possible to do online or I have to visit bsnl local area office personally and submit written application?
How many days/months it takes for refund of the deposit?

Did you successfully get the connection disconnected?
What is the procedure? Can we do it directly through customer support or email?

 

[prithu mahajan]

I contact sdo about my disconnection he told i just have to write a letter in favour of him and bsnl for disconnection. And the security will depend on me whether i want it adjust will the final bill or go for full refund..
He straightly asked to adjust the security because it take very much time to issue refunds.. so i think it is better to adjust final due with security.