In terms of speed,it is pretty good.Are you getting a metro ethernet connection or the standard ADSL2+?With the metro ethernet you will get full download as well as upload speed and very low pings.With ADSL2+ you will get around average 3.4 mbps download speed on thunder 1099 and quite low upload speeds.Pings are way too high.Ask them that which connection will they provide.And I definitely cannot comment on the customer service.If you are lucky then it might be good as is the case for me.But,don't really expect faster service from them and try to make the local technician your friend
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