Idea cellular reworking on its website to enhance customer experience

  • Thread starter Thread starter chetan31
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This is a funny thing on their website-

"Why do we have a Fair Use Policy?
A very small number of our customers use wireless internet service inappropriately, for example when sending or downloading very large files, or using 'peer to peer' and file sharing software (which may be sending and receiving video and other large files constantly). This means that service quality for all users is affected, making it slower for everyone to access the internet or send and receive emails, especially at peak times. Peak times may fluctuate between 5pm and midnight, Monday to Sunday.
The vast majority of our customers use their service considerately and their usage levels during peak hours don't disproportionately affect the shared network capacity. Even though only a very small number of our customers use the service inappropriately, their activity does greatly affect the service. Our Fair Use Policy manages inappropriate use and makes sure the service can be used fairly by everyone."

They think of us as data hogs and say that using more than their insane fup is "inappropriate" LOL
This is OK if their UL plans have fup like 10/20 gb. But with fup's like 2 gig?....what dafuq?
 
FUP is a heavily misused phrase with copy pasted definition all across the web.
 
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