I recently changed my Broadband plan from 500 FN Combo to 900 ULD Combo. But the BSNL people didnt changed my ADSL Data rate. It is still 1900 kbps only. I complaint it firstly to the person with whom I had all the interaction during this process. He said that it is changed from Banglore centre, it will be done within a day or two and they have nothing to do with it. After few days, I complaint about it on selfcare portal. The person who called me in response didnt even know what does ADSL Line rate mean... He closed my complaint without any action.Still so pathetic customer service of BSNL....................Their employees seem to be people of STONE AGE.....Getting only 1.2-1.3 Mbps on this connection