Lingaraj S Dharwad
Newbie
Hi Guys,I am a customer of Tata Sky for about 4-5yrs now & till recently had the regular tatasky box, never had too many issues until the power adapter conked out and had to replace it. --I also happen to have a Dell 22inch HD monitor with HDMI capable of 1080i resolution but was waiting for TS to launch HD. Placed an order on 5th March, got it installed today. --I was stunned with the amazing clarity Natgeo, Discovery and present cricket matches. :irock:--After the installation was over & they migrated my existing subscriber ID to the new digi comp box i straight away started getting "Invalid XTV Subscription" Error anytime I try to record, pause live TV. The installation dude called his folks and asked why this error is coming up, they told him to wait for couple of hours and recording will be enabled on its own (which I doubted :imbored: but hesitated to cross question him)--Called the CC and they said to do the usual stuff :wall::wall: switch off/on unplug/plug the cables (stone age troubleshooting steps that even my grandma knows). I knew that wont make any difference, so they are gonna send someone tomorrow to look into it.--Once I came to office I Google'd the error was right away pointed to broadbandforum.co post where some users were successful enough in making the CC understand that this is a plan related issue & not a hardware related issue.--I tried the same mantra and the guy who answered my call dint have a clue in the world what that error meant and said to wait until the guy shows up tomorrow. I tried to convince them that hey I read that some other ppl who had the same issue have fixed the issue after adding a so called 'Recording Plan' to their package coz when you switch from older plan to a newer one they may forget to activate the recording feature.--He totally was not understanding it, he transferred me to his supervisor who again said that they dont have anything such as a 'recording plan' or any other plan that can enable the recording and this is a set top box related error and I have to wait until the tech comes back tomorrow.--I told him the same thing that I have read in forums but it was of no use, I found that the tech support is totally useless in my experience. :frown:--I am sorry for writing a long story but had to share my frustrating experience so that others know.--Peace outRaj
