Is Airtel Thanks app showing 499 plan for Xstream Fiber connections?

[itzmynet]

freaks are not showing 499 plan for fiber connection

 

[AltusRector]

How did your even get to CC, 121 doesn't have any option to talk to an actual person.

Used the following IVR after calling 121 -
3 (fixed line services),
1 (selection for providing landline number),
xxxxxxxxxx (landline number),
1 (Confirm),
3 (for issues),
3 (billing related issues)
08 (month)
1 (advance rental issue)

Hope it helps

 

[Soham Pal]

Thanks for the steps. I tried this yesterday from our RMN but with 09 and they just sent me an Airtel Thanks link by SMS. I'll give it another go today.

Edit: Worked like a charm! Thanks!

Edit 2: Plan changed!

 

[AltusRector]

Happy to help !

 

[vishalrao]

I just now contacted them on twitter and via email to request plan change from 799 to 499 for my aunt's account - mentioning her registered mobile number and asked them to call her to confirm and verify the change. lets see if they do it or not. else i will have to visit her place (same town) and install airtel app just to do this

 

[Sushubh]

You just need otp from registered number to configure her account on your own phone. I changed fufaji's plan from my phone. Another uncle's connection is sort of stuck because the app is not showing plan change option. Got it changed through customer care just like you. Told them to call him for confirmation. Which they did. But plan is still stuck on Airtel app so hard to say if they have changed it or not.

 

[AltusRector]

@Sushubh Call them after 30 mins and confirm. Take an Interaction Number reference from them. That makes them quite accountable.

 

[itzmynet]

I had to call 121 & talk to an agent to downgrade to the 499 plan on fiber connection. luckily the cc guy immediately changed the plan without asking me to use the app

 

[mhsabir]

Based on my suggestion to a relative - asking them to replace frequently not working for days BSNL connection - with either Jio or Airtel lower plans, they decided to apply for Airtel - I got an update later, but the person who visited said why not go for Fiber as its good but only higher plans are there. They said they are looking for only 499 plan & he said you will get VDSL with a minimum of 16 mbps plan, max of 40 mbps. They still went ahead and BSNL has been a no-show for a while.

Not sure if they dont have fiber at 499 or they are simply trying to push higher plans

 

[mhsabir]

Ok. Not sure if I should open a new thread - Got a call today, stating that my connection is getting a free upgrade to Airtel Fiber & the technician will be calling in a short while & replacing the modem for "free". No one actually called up later.

Thinking if I need to be watchful of something here.

P.S. I too have the same 499 plan currently what my relative got and was told no Fiber plan at 499.

 

[Sushubh]

ugh. 499 is an official xstream plan. applies to both vdsl and fiber.