Is this advice of BSNL Broadband tech support correct?

Messages
65
Location
NA
ISP
BSNL
Well, im using the home-500 connection with the type 2 router (dna-a211-i)For about a month now, im having problems with opening particular websites such as youtube,yahoo,msn,123greetings etc .. the text might load and the pictures wont or the text will be mis-aligned or the standard 'page cannot be displayed' messagea lil bit of history.. i had the bsnl iptv installed for past 3 months that would put the router to heavy use.. 3 days back have withdrawn the connection and reset the router to factory settings to remove all the iptv settingsNote: this problem is existing even prior to the withdrawal of the iptv servicethis thing was very irritating especially when i wanted to surf utilising the free 2-8 service and the pages wont load! booked several complaints over internet, 1500 but no response.. finally a few mins back, called up the bsnl technical support and the solution the guy gave me actually made things work in a jiffy! but.. im concerned about certain issues and that's where your help comes in..he made me do this:Control panel > network connection > properties of TCP/IP > maually enter the IP,subnet,default gateway,dns servers you want.I was able to open the websites post this but when asked whether this was a temporary or permanent solution he said 'temporary' since this would make my pc prone to hacks :OI stated this problem was never there for the past 2-3 yrs i have been using this, for which he said the modem could be problematic due to long yrs of usage. I got the modem exchanged only about 3 months back in exchange for the type-1 modem! response - > they give you old used modems only na! :huh: is this true?Finally, asked him is there a solution to make the websites work as usual 'without putting my pc @ risk with these static ip thing'. he said try removing the ip address and browsing, if they dont work input the settings i gave you manually! still problem - > call us again!So, thats the story... can the geeks here help me understand what this problem is all about and how this static ip thing makes things work and why the problem all of a sudden? finally, a safe solution! :)too many questions but easy to answer i guess ;)thanks for the help!
 
Hi thanks for the assistance but the device info page of my router is as in the link..(im not allowed to post attachments :huh:) is this not the latest version?

http://img228.imageshack.us/i/deviceinfo.jpg/
 
SUGGESTIONS
1. Save present settings to say C:/My Documents/ DNA IPTV settings old .
Now see the website No 7 given in following link.

https://broadband.forum/bsnl-broadband/50052-utstar-wa3002-g4-vade-mecum-quick-reference/#post331246
2. TRY MTU is set to 1492.
]
3. uncheck ADSL2+ mod mode in access control page.

4. Post modem's statistics/adsl data screen shot.

PARA TWO : FIRMWARE QUERY

After log in 192.168.1.1 admin password
type 192.168.1.1/look.html
the FW version.
Post screen shot of the page you get .
Ignore the Fonts seen.
 
SNR Margin (dB): 14.4 24.3 Attenuation (dB): 39.5 18.7 Output Power (dBm): 12.9 0.0 Attainable Rate (Kbps): 16060 1164 Rate (Kbps): 6140 508 The url 192.168.1.1/look.html brings up just a blank page...
 
Did you try the Semindia software update as recommended/
Consult BSNL tech staff.
2.
open 192.168.1.1 admin password
then type 192.168.1.1/look.html
given below data for similar Hardware Board ( Non Wifi)
ϵͳ��Ϣ

����汾 V8.24.01.01
������ T2Q-0Q-007 (* FIRMware IMG file )
SVN�汾 3.12L.01_India.13
�������� Wed Apr 16 13:12:33 CST 2008
�̼��汾 3.12L.01.A2pB023k.d20k_rc2
CFE �汾 1.0.37-0.7
IP ��ַ 192.168.1.1
MAC ��ַ 00-1d-80-za-bb-33
�������� (Kbps) 519
�������� (Kbps) 2063

Para two:
SNR Margin (dB): 14.4 24.3( * can improve)
Attenuation (dB): 39.5 18.7 (* very high check cables /contacts )
Output Power (dBm): 12.9 0.0
Attainable Rate (Kbps): 16060 1164
Rate (Kbps): 6140 508 (* seems for IPTV)

IN DSL page of your modem uncheck adsl2 + . keep Annex M disabled.
Enable Bitswap.
Recheck above data
feedback.
 
SOFTWARE UPDATE
If the exchanged Modem/router iti OR sem DNA211-I is on rental basis,
you can try a software update at [COLOR=\"DarkOrange\"] AT YOUR OWN RISK
[/COLOR]
Welcome to SEMINDIA, Semiconductors - Made in India
info REQUIRED
Or ask Bsnl whether they can upgrade the software.
mention FW SOFTWARE version from Device Status page.

Reference https://broadband.forum/bsnl-broadband/50052-utstar-wa3002-g4-vade-mecum-quick-reference/#post331246 FOR SIMILAR MODEM.
wrong try anyupgrade at bsnl risk..and try to damage ur modem and then change with a new one i nbsnl exchange as they covers rental modem for ever
 
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