Jio didn't disappoint. It is as reliance as reliance gets.

[Gaurav15]

@Xposed tried everything including reset. Yeah I'm calling the guy who came for document verification and payment. So he picked up the call today and 2 guys came, they did everything, talked to tech guys in Mumbai, nothing happened. Finally they will replace the router/ONT tomorrow.

 

[Lobogris]

I had recently disconnected Jio Fiber connection as i was moving to xstream fiber. refund processed and credited within one day of surrendering the modem.

Did you request cancellation via customer service?
How long after the request did they come to collect the modem?

 

[Prajwal K T]

I have request through customer care. It took 7 days for the ONT collection

 

[indra]

I faced the same as the OP. more or less with one key exception. My apartment has Jio Fiber connectivity. How do I know this? The flat on the floor above has Jio Fiber installed. WTF Jio, despite your terrible practices and locking us into your ONT, I wanted to take your service and you literally won't let me give you money.

 

[Rockybhai]

I have request through customer care. It took 7 days for the ONT collection

Did they take away the wiring including the one which comes out of the small white box and goes into the ONT as well ?

 

[Prajwal K T]

No only modem and STB

 

[bobby_kes]

Did they take away the wiring including the one which comes out of the small white box and goes into the ONT as well ?

They don't remove any wiring.
Wire is ofc and very delicate.
They know some customers will come back.
Like me . They simply connected to existing wire.

But i didn't get the refund till now. It's 1 month till they taken ont. When i contacted cc they are telling it will take 45-60 days

 

[icecool20]

45-60 days for refund? Looks like Mr Ambani and team is earning interest on these deposits. Imagine how much interest they must be earning on such unreturned deposits!!

 

[Prajwal K T]

They don't remove any wiring.
Wire is ofc and very delicate.
They know some customers will come back.
Like me . They simply connected to existing wire.

But i didn't get the refund till now. It's 1 month till they taken ont. When i contacted cc they are telling it will take 45-60 days

It was not the case in mine. Jio executive who took the ONT had my banking details entered in his mobile. I got OTP instantly to confirm the details. Then two days later I got the refund.

 

[icecool20]

This actually shows how badly unorganized their system is... Some get refund in 2 days and some have to wait for 45-60 days...
When all other things are consistent across the country - installation cost, plan speeds, plan costs - why cannot refund times also be consistent
across the country?