JioFiber Users.. Is Anyone Else Getting Random Ping Spikes & Packet Loss?

  • Thread starter Thread starter raj17
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117
Location
india
ISP
Jio
So for the past 3 months, I’ve been facing a really frustrating issue with my JioFiber connection, and I’m trying to figure out if this is just happening to me or if others are seeing the same thing.

I’m using a wired LAN connection directly from the Jio ONT to my PC, so there’s no Wi-Fi involved. But despite that, I keep getting random request timeouts, ping spikes, and packet loss, especially noticeable while gaming or doing anything in real-time like calls or streaming.

Ping statistics for
Packets: Sent = 534, Received = 511, Lost = 23 (4% loss)

Minimum = 35ms, Maximum = 334ms, Average = 40ms

The ping will stay stable around 30–40ms, and then suddenly spike to 300ms+ for a second, sometimes even timing out completely. It’s super inconsistent and annoying.


I’ve already tried:
  • Changing DNS (Cloudflare / Google / OpenDNS)
  • Different LAN cable
  • Restarting ONT and router
  • Testing with only one active device
Nothing changed.
Let me know if you’re seeing spikes or timeouts too.
If multiple people are facing this, then it’s probably an issue on Jio’s side not hardware or local configuration.
Thanks in advance, and if you comment your results, it’ll help a lot. 🙌
 
Seems like ICMP packets getting dropped. You can now only do things: 1. Request change for the router and see OR 2. if not working then escalate the matter with nodal and lastly Change ISP
 
@Kaiju404 yes bro that’s exactly what it looks like ICMP drop or throttling. And honestly this router behaves like it has dementia. One day it's fine, next day it goes full circus mode.

Okay so update
- I did a full hard reset on this shitty JCOW404 and the packet loss is gone for now. But I’m still seeing random spikes on the local IP, which should NOT happen on a LAN level if the router was actually doing its job.

Ping statistics for 192.168.29.1:
Packets: Sent = 500, Received = 500, Lost = 0 (0% loss)
Minimum = 1ms, Maximum = 281ms, Average = 4ms

So no packet loss, but those weird-ass latency spikes are still there. If the router can’t even handle a steady ping to its own gateway IP, then something is f** wrong internally firmware or hardware, idk
 
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