JioMotive feedback

[hariselio]

I'm using JioMotive from November 2023, so far functionality wise happy about it. This device works like Apple watch, where we can configure with existing mobile number using JioEverywhereConnect service. So i expected like Apple watch, we can unregister the mobile number and re-register with another mobile number, but that was not the case.

When i contacted JioThings support, they simply point out the current product page where it says, "once activated we cannot change the mobile number". Basically this device is useless when your linked number is no longer exists or moved to another operator, which is my case. The thing is, when i bought this device from JioMart, there was no such entry mentioned in the product page. Basically they did some recent change and forcing the same on me... Not able to accept losing 5000 with in 6 months

I could access the product page from jiomart during November 2023 from wayback machine (archive) where there was no mention of "Once activated mobile number cannot be changed"

I also accessed older JioMotive manual from this page, Jio 2023 4G GPS Plug in Play OBD Car Tracker User Guide

In this its very clearly says, one can deactivate and visit JioCare for reactivation..

Is there anyway to escalate this? Any contacts for top-level guys?

 

[unnecessary]

I suggest PG portal as I always get my desired results from there. Otherwise they won't listen.

 

[hariselio]

forgot to update this! I escalated and got new replacement. Had to visit nearest service center and they gave me a new one there itself. This was happened in May 2024 itself.

 

[kedar1514]

can you please tell me what did you do to escalate ? Did you paid any extra money ?

 

[hariselio]

escalation means, i sent mail to jiothings support itself with the facts and all the screenshots. As i mentioned in the OP, during initial phase they did not had any clause saying that mobile number number cannot be changed, in fact the product page was very clear saying i need to contact support for changing mobile number.

But i guess later probably due to some technical issue, they were not able to do mobile number change and updated the same in the product page. Since i bought before this change, and sent them with proofs, they accepted to give a replacement. No extra cost involved except that i had to visit the service center which was luckily very near to me. In service center, they collected old one and gave replacement one in 30 mins or so after some documentation work.