Kerala: BSNL Bharat Fiber New Plans (30/100/200/300mbps)

[Raptorx]

@varkey Selfcare portal is not loading correctly in phone, I will do this from Desktop tomorrow morning.

But I do have SMS from BSNL confirming my request to change Plan. You can see that it was minutes (7:17PM ) before I posted here (7:27 PM).

For me, this was the case back in March as well, when I upgraded to 750GB plan when lockdown started. Since all my family members where back at home, i was expecting to be stuck in Post-FUP speed for atleast 1 week after raising request. But then as well it got updated within few hours.

Either I am way too lucky to get the request in hands of a sincere employee both times or it must be automation

 

[tobiaskuran]

@varkey
Seems like the first step is automated now. I think you had both the requests pending until you escalated?

 

[varkey]

That's a step in the right direction. Yep, for me both were pending till I escalated the issue.

However the plan change is complete only when the second request also moves to a complete state. Hope they can make it fully automated.

 

[Raptorx]

@varkey adding screenshots (From march and the recent one as well)

 

[eriek_halenx]

After 23 days, plan's changed to Fibre value .

My service request status on selfcare is 'complete'.

Selfcare / my facilities / 047phone number (Click here for more information) shows

Fibre Value	Bharat Fiber Combo Plan
Bharat Fiber Broadband	Bharat Fiber BB

Fuptopup shows. This months usage also shows a reset to 0.

HS-H-UPG-100MB-3300G-2MB-GPON-M

Bsnl kerala atleast doesnt seem to pay attention to selfcare. Thankfully I had an acquaintance there. Going in person to the nearest office to follow up might help.

To add, fup portal now shows my plan as 200mbps.

HS-H-UPG-200MB-3.3TB-15MB-GPON-M

Download speed is also 200. The earlier Fiber value plan was only 100 mbps. I'm suspecting BSNL is blindly changing 1277 plans to the 200mbps plan. (Overriding some people like me who opted for the lesser cost Fiber value plan.)

 

[Adithya]

@eriek_halenx they've been quietly doubling speeds for most of their plans. Even post fup speeds. I got quietly upgraded to 100mbps/5mbps from 50mbps/2mbps on 777 plan. Others on this forum with plan 849 got that as well.

I wasn't aware of any upgrades like this for the new plans though. Hope they get this to all u̶s̶e̶r̶s̶ customers.

 

[WieldyBinkie]

You too @Adithya. 1277plan not yet updated.

 

[tobiaskuran]

@Raptorx Your broadband modify request is still pending? And your plan changed?

 

[akash_99]

I've emailed the SDE in Kollam (sdeftthcno@gmail.com) regarding this and request for upgrade for us in Kollam. Will update what he says soon.

On Twitter, the @BSNL_KL said not presently available in 0474 area, but I replied with a tweet back from May posted by BSNL_KL saying Kollam has the activated the most new connections in South India. @BSNLCorporate replied with "Forwarded to the marketing team"

 

[tobiaskuran]

@varkey BSNL probably improved. My plan is activated without any follow up. Received Hotstar premium as well. :-D