kerala vision broadband connection

[suspekuser]

Hi guys i have kerala vision broadband connection. The router goes offline multiple times during some days and internet stops working for 5 mins and comes back.
sent a message about this problem to lco and he just leaves the message on read. Doesn't care to explain the issue.

1. I got the connection for 2000 including all installation and the modem. if i am to cancel the subscription will i be able to keep the hardware? and they just terminate my account

2.How much days can i keep the hardware without recharging before they cancel my connection?

3.Will they suspend my account if not recharged for long and will it take additional work for reinstating my suspended account like filling up forms and extra charges?

 

[pillaicha]

1) Did you pay for the hardware explicitly?
2) You keeping the hardware is up for debate. But without recharging, they do suspend your internet connection instantly.
3) Your account remains valid for life and can be restarted with regular recharge.

 

[suspekuser]

LCO gave me an offer where all installation and plans are included in 2k inr. He said everything is included in the 2k offer, so no i didn't pay for it explicitly.

When you say suspend does that mean i will have to contact kerala vision customer care for reinstating my account or does recharging will do?

Also What happens if you don't recharge for like 2 or 3 months? I know they will send sms and calls for reminding but do they come and remove the equipment ?

LCO told me that they will come and remove the equipment if not recharged for more than 15 days and extra charges will be applicable if the equipment needs to be configured again. I know these are their techniques for keeping the customer up to date with recharge, like if i am not in my home for 1 month or above why will i recharge since i am the only user.

 

[pillaicha]

I bought my own equipment and paid ₹500 for cable pulling from the post running along the street. My WiFi Modem was worth 2k on Amazon. I stopped recharging but I was able to restart the connection for just one month when I needed it later by simply recharging it.

 

[suspekuser]

@pillaicha Did you receive sms and calls about your recharge pending from lco or kv customer care ?
I wanted to know if they remove the equipment if the user does not recharge for more than a month? something like a disconnection date exactly like the ones in sim cards(90 days inactivity).

 

[pillaicha]

Ask your LCO. This info isn’t available I guess. They cannot cut my cable or take my equipment. That’s all I can tell you

 

[wyzard]

@suspekuser What you are looking for is a reliable internet connection, isn't it? The disconnection issues might be hardware or network configuration issue? You might want to try with another Wireless / GPON modem. Regarding the equipment; seems like you already paid: I don't think anybody will be bothered to come and collect it. After about 2-3 months, most likely they will remove your account or configuration from the network. At that point, there might be some re-connection charges...