@luckyph Thank you for the info.
Changed the DNS in ONT, but the router didn't reflect the changes. Had to reboot the router to get BSNL DNS.
Now both sites work. And I can check the usage with the username+password combo taken from ONT.
However, this poses a problem. We cannot use third-party DNS (Google, Cloudflare, etc) if we want to check usage.
It appears BSNL is estimating usage from checking the traffic that flows through its DNS. Using third-party DNS screws up the calculation completely.
@sloj The selfcarebbportal still shows "User profile not found". This portal should have accepted the username+password combo, which works on the Redirect portals. Had this site allowed creating an account, we might have been able to use third-party DNS, perhaps even check usage (not possible if BSNL demands we use their DNS to calculate estimate usage).
Changed the DNS in ONT, but the router didn't reflect the changes. Had to reboot the router to get BSNL DNS.
Now both sites work. And I can check the usage with the username+password combo taken from ONT.
However, this poses a problem. We cannot use third-party DNS (Google, Cloudflare, etc) if we want to check usage.
It appears BSNL is estimating usage from checking the traffic that flows through its DNS. Using third-party DNS screws up the calculation completely.
@sloj The selfcarebbportal still shows "User profile not found". This portal should have accepted the username+password combo, which works on the Redirect portals. Had this site allowed creating an account, we might have been able to use third-party DNS, perhaps even check usage (not possible if BSNL demands we use their DNS to calculate estimate usage).
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