Misleading claims by Airtel Broadband with respect to their Impatient plans...

  • Thread starter Thread starter Sushubh
  • Start date Start date
  • Replies Replies 7
  • Views Views 2,300
Sushubh

Sushubh

Admin
Staff member
Messages
433,039
Location
Gurgaon
ISP
Excitel
Airtel
https://imgur.com/Db7PE

The claim:

It’s so fast, you can download a song in a few seconds and download a movie in a few minutes!

The problem?

With the limits these plans have... The above is applicable only for a few hours or days at max. Not for the entire duration of the plan.
 
Airtelpresence, you need to communicate strongly to your marketing team about poor plans. Already many users are switching from Airtel to other competitors, i am one among them. Some are even looking for local ISP's. This is bad. Earlier plans were ok if not great but new plans are pathetic.6GB data @ 4Mbps (Impatience 899 Plan) can be consumed under 4 hours. What do the customer do for remaining time? keep on paying excess charges?
 
[FONT=&quot]Bef activating the impatient plan airtel said at the 80% of the usage u will be informed about the exceeding limit….. but there was NO POPUP nothing like that appeared on my desktop…..[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Bec of that I consumed all 25GB in just 4 days (23rd to 26th, my billing starts from 23rd)... thinkin that they would give out extra limit like they did in the previous months (they'd given 50GB d/w) but ths time around they surprisingly limited the speed at exactly 25GB and thats too without even informing .....
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]I requested airtel to allocate some more quota because I have a full month ahead as I can’t live on 256Kbps for the next 20-25 days… its an earnest request… I also have cleared the outstanding bill ….[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]But they r replying with the same message "[/FONT][FONT=&quot]Thank you for writing to airtel. With reference to your e-mail dated 28/12/2010, you have expressed your concern regarding browsing related for your airtel fixed-line 011430xxxxx." again and again...
[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]I have tried contacting via nodal.ncr@airtel.in; appellate.ncr@airtel.in but they are not responding to my queries....
[/FONT]
[FONT=&quot]
[/FONT]
Name : Anupam Anand
A/C No : 11876759
Plan : 1399 4mbps Impatient plan
Billing Cycle: 23rd-22nd

Plz help, I can't go with 256kbps for the whole months ahead, even after paying full billing amt much before its due date....
[FONT=&quot] [/FONT]
 
Here is what I got after contacting them for 4-5 days......

[FONT=&quot]Dear Customer,

Thank you for writing to airtel.

We regret the delay in reply in your mail.

With reference to your email dated 28/12/2010 for your concern regarding speed issue on your airtel fixed-line number 01143xxxxxx.

We wish to inform that you have been facing this concern due to back end issue and now your complaint has been resolved on 28/12/2010. We understand the agony of the situation and the inconvenience you may have experienced.

We earnestly hope that the resolution provided is up to your satisfaction.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

Please do write in for any further assistance.


warm regards,

Amruthagiri
customer care executive
bharti airtel limited

[/FONT]
without even calling me once, without registering the case... they said the case is now resloved ..... ridiculous....

---------- Post added at 11:43 AM ---------- Previous post was at 11:41 AM ----------

And here's what I replied to them.....

[FONT=&quot]WHO SAID THE ISSUE HAS BEEN RESOLVED ??????? IT HAS NOT BEEN RESOLVED AT ALL AS I AM STILL GETTING 256kbps SPEED …. DESPITE MY 4mbps IMPATIENT PLAN….[/FONT]

[FONT=&quot]DUE TO FAIR USAGE POLICY MY ACCOUNT SPEED HAS BEEN CUT DOWN TO 256 WITHIN JUST 4 DAYS OF THE START OF BILLINGCYCLE[/FONT]

[FONT=&quot]I REQUESTED U TO ALLOCATE SOME 10GB TO MY ACCOUNT AS I HAVE A WHOLE MONTH…. BUT NOBODY IS LISTENING TO MY AGONY….[/FONT]

[FONT=&quot]SO I HAVE NOW DECIDED TO MOVE TO SOME OTHER SERVICE PROVIDER…. SO PLEASE CANCEL MY CONNECTION , I CAN’T FACE MORE HARRASMENT BECAUSE OF YOUR FAIR USAGE POLICY…. AFTER ALL IM PAYING MORE THAN 1700 PER MONTH FOR THIS CONNECTION AND GETTING JUST 256 SPEED FOR THE WHOLE MONTH… I CAN’T TAKE IT MORE…[/FONT]
[FONT=&quot]JUST TAKE BACK YOUR CONNECTION, I AM MOVING TO SOME OTHER LOCAL OPERATOR … ALSO I’M DISSATISFIED WITH OTHER MOBILE NUMBERS WE ARE USING AT HOME, (995xxxxxxx,995xxxxxxx etc) , I WILL DISCONNECT THESE TOO WHEN THE MOBILE NUMBER PORTABILITY WILL START.[/FONT]


[FONT=&quot]REGARDS,[/FONT]
[FONT=&quot]ANUPAM[/FONT]

Name : Anupam Anand
A/C No : xxxxxxxx
Plan : 1399 4mbps Impatient plan
Billing Cycle: 23rd-22nd
 
Thats the way these suckers needs to be handled. If we don't kick them today they will keep kicking us forever with these worst FUPs.
 
Thats the way these suckers needs to be handled. If we don't kick them today they will keep kicking us forever with these worst FUPs.

Thats why I kicked them out of my house even when I am loosing the installation charges and one time wifi modem charges. I would rather pay extra than get conned!!
 
You must log in or register to reply here.

Similar threads

su_mumbai
Unhappy about billing tactics by Airtel Broadband
Replies
6
Views
6,609
su_mumbai
su_mumbai
Back