Hi AllNo progress.. :frown: ..for me..A/C officer said that old plan has not stopped yet so he cannot give me new bill or whatever action is required.. he directed me to sanchar haat for the cancellation of old plan, According to him these people might have left some command while changing/updating the plan n that's why two plans are running simultaneously..for two days i m struggling to change the status because if they are not goin to change this time then it will repeat with the next bill too, They are accepting that this is a software glitch and and cust care also doesn't know how to update telephone plan because they find there is no category called Combo Plan..
MTNL Broadband: 256/512 combo unlm - Billing Glitch while processing revised rates ?
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Hi All
No progress.. :frown: ..for me..A/C officer said that old plan has not stopped yet so he cannot give me new bill or whatever action is required
Write to the CMD at [email protected] with a copy to [email protected] explaining how, because MTNL people cannot handle things at their end, you have been made to suffer. Also warn them that if things are not set right immediately, you will be free to infrom TRAI and take up the matter with consumer fora. Mark a copy to the GM of your area.
No progress.. :frown: ..for me..A/C officer said that old plan has not stopped yet so he cannot give me new bill or whatever action is required
Write to the CMD at [email protected] with a copy to [email protected] explaining how, because MTNL people cannot handle things at their end, you have been made to suffer. Also warn them that if things are not set right immediately, you will be free to infrom TRAI and take up the matter with consumer fora. Mark a copy to the GM of your area.
Motorazor143
Regulars
well, arnt they gonna credit the amount back in the next billing cycle??
ashishgoel
Don
hey boy, to whom u've send the mail??
hey boy, to whom u've send the mail??
write to [email protected] , [email protected]
and to GM of your area.
write to [email protected] , [email protected]
and to GM of your area.
Motorazor143
Regulars
so, lemme send a mail to em too..