MTNL Broadband: Charged for free down 10pm to 12am

[socrates]

hello socrates, I did mention in my initial post that i used email from the broadbandforum wiki, those were the one's that failed and now thanks to admin, I know that the emails in xls and wiki are the same. Many of them don't work though.

BTW admin can you edit the wiki and include those complaint booking and tracking sites I mentioned in them, it would be great if many people start using that instead of sending emails, MTNL might also start to pay attention to those complaints, not that they have a choice.

well, zeo it wasn't reset the same or the next day, it was staring at my face for two whole days, not even after lodging that complaint, it wasn't reset until I sent that email, I think they wet their fancy pants when they heard me taking about RTI and PIL. Cool email though, isn't it?

Hmm when you say the email-id's failed what mailer daemon did you receive. Did you get a message that the mailbox is 'over quota', another member faced a similar problem. https://broadband.forum/mtnl-broadband/54548-mtnl-broadband-mumbai-night-unlimited-now-10pm/6/ post #53 - #58. I last used the email -id's in Sept '09 & they were working fine. Admin can confirm this, it was me who sent the list of Mumbai id's to admin in Jul '09 (I think) to add to the Wiki

 

[sweet.venom]

Hello, admin I would be honored to edit the wiki, but I must warn you I have never ever edited a wiki before, therefore I wish you have a backup before you permit me, Not that I have any history in destruction, but it's always good to have a backup. BTW I am going out of city for a few days, so I can't update it immediately even if you do decide to permit me.zeo, I can't say, but I sent that email yesterday, they erased all my 10pm to 12am data yesterday at around 1pm or 2pm, but when I checked today, I was charged for yesterday's 10pm to 12am data transfer.so, I don't know for sure, when they would erase it.hey techgeek, whoa! dude don't skip on downloading/surfing from 10pm to 12am just because MTNL logs the data. They can't do a thing about it, trust me on this one, if they do charge you, send you a bill, don't fret, stay calm and lodge a online complaint (you can talk to their call center representative and lodge a complaint through them, but personally I don't think they have enough brain cells for a logical conversation) , do note the docket no. when you do so. Send an email to the MTNL ED,DGM,area GM, broadband division, billing division, accounts division, citing your tel no., consumer no., and docket no. for your complaint, and blame them for billing you extra for free down, fraud, extortion(LOL), etc. I guarantee you they will fix it within a day, with proper apologies.Hello again socrates, here's the mailer daemon error that was returned from failed addresses "" The error that the other server returned was: 554 554 Communication dropped Harvest attack from this ip (state 13)."". Phenomenal, they are branding their own customers as spammers I guess, check this "http://en.wikipedia.org/wiki/Directory_Harvest_Attack". They must have added a condition to reject emails from unknown or other domain addresses, i.e only @mtnl.net.in addresses would be accepted I guess, not sure though.

 

[Sushubh]

just PM me any of your google accounts (gmail id) and i would connect you to the wiki. it's perfectly safe as the system makes copies of every edit.

 

[socrates]

Hello again socrates, here's the mailer daemon error that was returned from failed addresses "" The error that the other server returned was: 554 554 Communication dropped Harvest attack from this ip (state 13)."". Phenomenal, they are branding their own customers as spammers I guess, check this "http://en.wikipedia.org/wiki/Directory_Harvest_Attack". They must have added a condition to reject emails from unknown or other domain addresses, i.e only @mtnl.net.in addresses would be accepted I guess, not sure though.

You could be right I have almost always used the mtnl id for corresponding with them except in a stray case when it went thru on my gmail id but never experienced this error. The lazy sods there might be trying out new tricks to shirk work. And I always thought u cant teach old dogs new tricks. :hysterical:
BTW which id were you using to send the mail to MTNL?