Hey ppl, I was facing the same high ping problem for a week after which i started raising complaints on the mtnl complaints no. (dial 198 from ur landline & follow steps)... after raising about 8 to 10 complaints, i got a linesman come to my place & test the line, the stupid dumb@$$ checked the line & said all is fine coz u can hear the dial tone.. he tried to blame the modem saying there was a fault in it coz it was not from mtnl. I got furious, called DGM Broadband Services Mrs. Rohini Sampai to complaint before i could put a written complaint to the TRAI mentioning all the names of ppl iv complained to. Within the next 2 days, i also spoke to the Chief engineer of my area & my internet was up & running absolutely fine. The solution to my problem, I had the time & I had to vent my frustration, so i vented it out on the top ranks instead of the worthless robotic lower staff.Acc. to the chief engineer, he connected me to a new port & that solved my problem. Synopsis: Use the direct no.'s of the top brass in MTNL on their website to fix your problems & be assertive if being polite does not work. Insist on speaking to the officers itself instead of their assistants who pick up the phone.