MTNL browsing issue

[spdtw45india]

Many thanks, I am in Delhi. They have changed the line into my house once already and that helped for a few months, its for around the last three or 4 months that the browsing problem has arisen.

'First rule out any line problem' - how to do this ? Go to the exchange and request a line test? Do they do it remotely or do they visit?

No results for SOTL server on Google when I tried to read up on it, what is this?

i'm just on the normal Tr-Band ADSL service

Thanks

Are you in Mumbai? Is your IP address range starting with 182.xx ??

This is because MTNL's server hardware (New Alcatel) handling that IP range is misconfigured or downright shitty. It's burst speed for every connection is not configured correctly which results in aggressive throttling of every data stream. Websites think that connection was lost and hence they don't load properly or time out. First rule out any line problem. New modem or will not help you.

If you read VDSL user experience thread, there are few guys talking about the same issue. They all solved their problem by migrating to SOTL server. They had to go to exchange and force the exchange people to change port of their line to SOTL system. There is no other way out really. My neighbor had same problem and we went to exchange and sat with the server team and explained the problem. They said that an engineer from Alcatel (Bangalore) was called in to rectify the problem. But the problem is sporadic and they could not replicate it in front of him. Hence they cannot do anything about it.

But if you are on VDSL, you will have to downgrade back to 8 Mbps ADSL as SOTL system does not handle VDSL traffic.

 

[d5aqoëp]

Many thanks, I am in Delhi. They have changed the line into my house once already and that helped for a few months, its for around the last three or 4 months that the browsing problem has arisen.

'First rule out any line problem' - how to do this ? Go to the exchange and request a line test? Do they do it remotely or do they visit?

No results for SOTL server on Google when I tried to read up on it, what is this?

i'm just on the normal Tr-Band ADSL service

Thanks

Post your ADSL line stats by logging into your modem's web page.

 

[spdtw45india]

Post your ADSL line stats by logging into your modem's web page.

Thanks, how? When I try and drag screenshots into this message it does not allow

 

[Oblivious]

Thanks, how? When I try and drag screenshots into this message it does not allow

Take an image with "snipping tool" if using windows 7 or above or use print-screen add on paint and upload it here.

 

[spdtw45india]

Take an image with "snipping tool" if using windows 7 or above or use print-screen add on paint and upload it here.

Thanks Oblivious, I don't understand you. It seems like you cannot directly attach things to the thread, you can only link to a URL, is that correct?

 

[x720]

Yep. Use imgur.com

 

[xyx2000]

Upload to imgur.com , then post the link here

 

[spdtw45india]

Post your ADSL line stats by logging into your modem's web page.

I hope these are the stats you are talking about,

let me know if I got the correct ones

Thanks

 

[spdtw45india]

Post your ADSL line stats by logging into your modem's web page.

MTNL Stats spdtw45india - Imgur These are my MTNL stats, I think, let me know if they are the correct ones?

Thanks

 

[xyx2000]

You line stats are fine .