Hi,
I recently got my MTNL TriBand connection commissioned and this is my very first month of usage. I've opted for "DSL NU 849" (night unlimited) plan.
But all my downloads during the night unlimited period get accounted in the "Accounted Volume" column in my account inspite of switching off & on the modem before & after 0000 Hrs as instructed in the website of MTNL.
I wanted to know whether the downloads at night will be billed as there's a note at the bottom of the account page which reads: "Cost is calculated based on Accounted Time when Rating Type is set to Hour / Occupancy and on Accounted Volume when set to Volume."
Also if anyone has this night unlimited plan, are downloads during the night period accounted for in the account?
I lodged a complaint regarding the same through their customer service and amazingly they responded to it the same day but as you might have guessed by now no action has been taken till date.
Any help/advise will be greatly appreciated.
I recently got my MTNL TriBand connection commissioned and this is my very first month of usage. I've opted for "DSL NU 849" (night unlimited) plan.
But all my downloads during the night unlimited period get accounted in the "Accounted Volume" column in my account inspite of switching off & on the modem before & after 0000 Hrs as instructed in the website of MTNL.
I wanted to know whether the downloads at night will be billed as there's a note at the bottom of the account page which reads: "Cost is calculated based on Accounted Time when Rating Type is set to Hour / Occupancy and on Accounted Volume when set to Volume."
Also if anyone has this night unlimited plan, are downloads during the night period accounted for in the account?
I lodged a complaint regarding the same through their customer service and amazingly they responded to it the same day but as you might have guessed by now no action has been taken till date.
Any help/advise will be greatly appreciated.