Mtnl mumbai broardband freequent disconnection

[Umakanta Dash]

Dear Sir/Madam

Sub: MTNL MUBAI Broadband frequent disconnection.

My Broadband Tel No -28783244
Contact no-9969610612
Laxminagar Service Centre-cum- exchange under the exchange of Goregaon west

Frequent Disconnection since 6th June 2010 till the date as per the MTNL Usage log

Persons Contacted-
Laxminagar Customer care-28789712
Head Customer Care-28798506
and Area Customer support engineer
over telephone and personally

Persons contacted – Goregaon West Exchange –
GM-28753535,DGM- 28763333,
HOD Line-28783832, Head Linemen-28752300/28762100
MTNL vigilance-28734422

Persons contacted – Pravadevi Head Office-
ED-24371900
Chief GM-24334455
GM Broardband-23410645
DGM Internet-24210385 /0387

Details of the Case.-
Made complain on 198 and without solving the issue they close the complain.
Made complain in their web also. They visited and issued solved for 8 /15days and again same problem.
Contacted over telephone to above said nos and persons visited and unable to find their fault.
The problem is with my line only and other lines have no complain of frequent disconnection.
The team from pravadevi visited 2 times and gave solution, but the problem is same.
The first visit- 18-10-2010, changed aired wire of about 10 mts, splitter, modem setting
Second visit- 11-11-2010, changed modem only.
The team in their last visit started unnecessary, rough, arrogant behavior and told me to take hathway or tikona connection and threatened to stop the connection or make the connection unusable.

(I was told by the team that the problem is with computer, line plug, telephone instrument and even if the whole area. Them came with screw driver and predict the whole area is having induction. Their linemen do not understand broadband singals. He can give you a telephone line in working but why internet is not working or how much signal the modem is getting is not his concern. When the area ADSL engineer advises to change the line pair, actually full line pair is not changed and the linemen with his heads like DGM, GMs are reported that the line pair has been changed. My problem remains same and the exchange makes billing and I have been paying. They do not show interest to solve.
If the probme is solved for 8 days or something a new problem they create slow page opening, slow speed of data serve which is not as per my plan. Stop showing usage log. Sometime they delete the logs also.)

Till today I am not getting the line to be uninterrupted connection .

Plz sned me and the MTNL MUMBAI Depts suggestions and advises regarding the issue

Thanking You with regards

Umakanta Dash

If u want detail contact no plz download from the link-http://www.mediafire.com/?xa72mr71l9mxm74

 

[socrates]

The team in their last visit started unnecessary, rough, arrogant behavior and told me to take hathway or tikona connection and threatened to stop the connection or make the connection unusable.[/SIZE]

(I was told by the team that the problem is with computer, line plug, telephone instrument and even if the whole area. Them came with screw driver and predict the whole area is having induction. Their linemen do not understand broadband singals. He can give you a telephone line in working but why internet is not working or how much signal the modem is getting is not his concern. When the area ADSL engineer advises to change the line pair, actually full line pair is not changed and the linemen with his heads like DGM, GMs are reported that the line pair has been changed. My problem remains same and the exchange makes billing and I have been paying. They do not show interest to solve.
If the probme is solved for 8 days or something a new problem they create slow page opening, slow speed of data serve which is not as per my plan. Stop showing usage log. Sometime they delete the logs also.)

Till today I am not getting the line to be uninterrupted connection .

Plz sned me and the MTNL MUMBAI Depts suggestions and advises regarding the issue

Thanking You with regards

Umakanta Dash

If u want detail contact no plz download from the link-http://www.mediafire.com/?xa72mr71l9mxm74




If they have actually threatened you as you have mentioned I suggest that you write to the ED in Mumbai & cc to the MD in Delhi about the staff behavior. I think they should know how their juniours behave with their fast dwindling customers.

 

[Daddycool]

You appear to have made a lot of effort. Time to get away from this connection. You can look at other ISPs strong in your area. 1. Find out if Fivenet is available. 2. Reliance wireline broadband is another option. 3. Finally, MTNL itself is an option if you still like their plans best.A friend of mine in Borivali had MTNL night unlimited plan and the speed/reliability was OKish. He got a new MTNL line, stopped his broadband on the old line and applied to get it on the new line. He got 8 mbps speed on his night unlimited with no problems whatsoever for one year or more. Later he switched to 1 mbps unlimited with which he is very happy.You can get a fresh MTNL landline under loyalty scheme at a low cost and then apply for broadband on the new line and a disconnection on the old line.

 

[almon]

@daddy coolthats cool way to get rid of those silly MTNL guys. But u have to compensate ur landline number for that....

 

[dragon5677]

a suggestion, ThROW AWAY MTNL , i hope it helped

---------- Post added at 06:38 PM ---------- Previous post was at 06:38 PM ----------

afterall they dont care about their customers

 

[Daddycool]

^ The point is not whether they care about their customers or not. For most of us, we care about what we can expect to get for the money we pay. MTNL still provides the best value for many types of users. That is why, even when their customer care is bad (tell me how many ISPs have good CC) it is not always a good decision to get away from MTNL. The best way is to work around their limitations and make the best of what they can offer. Most of the time, the connection will give you years of troublefree service. When it does start giving trouble, think logically and decide. If you decide that it is not worth the trouble as I suggested and you prefer to switch to Airtel with the nice FUP, so be it.