Hi everyone.
For the past 7 days now, I've been left with no internet. I registered a complaint last Wednesday, and since then I've been getting the following excuses. At this point they're just being entertaining because not having the internet has made me more productive, among other things.
But still, Sabre rattling must be done, and Reliance has proven thus far to be entirely not like it's name sake. Seriously, why hasn't anyone made #reliancenotreliant a trending topic on Twitter?
On Wednesday, Uddhav tells me that it's a small problem, others too are experiencing it and it will be back by 2:00 P.M. on Thursday (Nope)
On Thursday, Rahul tells me that BMC cut the fiber line (gee, where have i heard that excuse before? - Reliance Customer Care breaking out their greatest hit excuses, just for me) and that "everyone is experiencing the problem.
On Friday, Vivek tells me that it's a "nation wide issue" (I'm relying on you guys, are your reliance connections working? please reply and let me know so that I know it's not a figment of my imagination or yours too). No promise issued, won't let me file another complaint because my first complaint - on Wednesday - still in progress.
On Saturday, Rakhi then tells me that she's noted the problem and has "escalated it" (hopefully to heaven, which is where my connection went, apparently) and that she will solve the problem by that day end.
On Monday, I talked to a person who would give Yo Yo Honey Singh a run for his money when it comes to rapping speed. I don''t recall much of this conversation, mostly because I wasn't even aware that "Reliancemeinaapkaswagathhaimeranamhaimukul" was even a word. Needless to say, some bullshit excuse was offered, but I don't even care anymore. Calling Reliance Customer Care is now a planned activity for the evening, in place of doing anything else with the internet. I suspect this is what it felt like for children before electronic toys, when they just gave them a wooden doll and told them to go nuts.
On Tuesday, I spoke to a very polite man named Mohan who proved to be absolutely useless as well - he actually made me go through the whole "Did you try turning it off and on again?" thing.
So yeah, at this point I will just patiently wait till Friday and if the net isn't back, I'll just cancel straight up and tell them to keep their cut fiber line and braid it for all I care.
On that note, does anyone know of an ISP that would supply to Yari Road, Versova in Mumbai?
Update (August 6th 2014): Spoke to a woman named Jayashree today - seemed nice enough. Same rubbish excuses. She too, has made the "guarantee" (word cannot describe how important air quotes are, here) that the problem would be rectified today. (Reserving this space for expected "Nope" when I get back from the office to bask in the glory of "Resolving Host")Hahahahaha, Nooooope. No connection either.
Update (August 7th 2014): Shocker of shockers, I managed to speak to the same Jayashree today. When asked about the guarantee she made yesterday, she too, has again made the same "guarantee" (word cannot describe how important air quotes are, here) that the problem would be rectified today. I have decided to initiate cancelling the connection and am on the lookout for other internet service providers in the area, failing which I'll just get a dongle and play with the bots for a while in TF2.
Update (August 8th 2014): Get a phone call from a Shilpa from Reliance Customer Care (my first call from Reliance about the issue, I feel so honored!). She asks me about my connection and tells me that my complaint has been "escalated to a high priority" basis (essentially, this means that instead of it being used as toilet paper internally, it has now been raised to category of dishrag). The tone of condescension in that woman's voice would indicate that unlike most of Reliance Customer Care (who must be feeling miserable at because they get shouted at all the time), she enjoyed her customers suffering.
Anyway, turns out she cancelled my request to terminate the connection and has told me that she will call back in 15 days to find out my "final decision". (Because saying "No" is the equivalent of the sideways head waggle us Indians are so well known for).
Also Airtel and You Telecom called back, told me they couldn't provide a service in my area, but the Airtel guy chewed my brain for half an hour about why it was in my interest to get a dongle from them anyway.
Let's see how long that takes - they say 48 hours, I say eternity.
For the past 7 days now, I've been left with no internet. I registered a complaint last Wednesday, and since then I've been getting the following excuses. At this point they're just being entertaining because not having the internet has made me more productive, among other things.
But still, Sabre rattling must be done, and Reliance has proven thus far to be entirely not like it's name sake. Seriously, why hasn't anyone made #reliancenotreliant a trending topic on Twitter?
On Wednesday, Uddhav tells me that it's a small problem, others too are experiencing it and it will be back by 2:00 P.M. on Thursday (Nope)
On Thursday, Rahul tells me that BMC cut the fiber line (gee, where have i heard that excuse before? - Reliance Customer Care breaking out their greatest hit excuses, just for me) and that "everyone is experiencing the problem.
On Friday, Vivek tells me that it's a "nation wide issue" (I'm relying on you guys, are your reliance connections working? please reply and let me know so that I know it's not a figment of my imagination or yours too). No promise issued, won't let me file another complaint because my first complaint - on Wednesday - still in progress.
On Saturday, Rakhi then tells me that she's noted the problem and has "escalated it" (hopefully to heaven, which is where my connection went, apparently) and that she will solve the problem by that day end.
On Monday, I talked to a person who would give Yo Yo Honey Singh a run for his money when it comes to rapping speed. I don''t recall much of this conversation, mostly because I wasn't even aware that "Reliancemeinaapkaswagathhaimeranamhaimukul" was even a word. Needless to say, some bullshit excuse was offered, but I don't even care anymore. Calling Reliance Customer Care is now a planned activity for the evening, in place of doing anything else with the internet. I suspect this is what it felt like for children before electronic toys, when they just gave them a wooden doll and told them to go nuts.
On Tuesday, I spoke to a very polite man named Mohan who proved to be absolutely useless as well - he actually made me go through the whole "Did you try turning it off and on again?" thing.
So yeah, at this point I will just patiently wait till Friday and if the net isn't back, I'll just cancel straight up and tell them to keep their cut fiber line and braid it for all I care.
On that note, does anyone know of an ISP that would supply to Yari Road, Versova in Mumbai?
Update (August 6th 2014): Spoke to a woman named Jayashree today - seemed nice enough. Same rubbish excuses. She too, has made the "guarantee" (word cannot describe how important air quotes are, here) that the problem would be rectified today. (Reserving this space for expected "Nope" when I get back from the office to bask in the glory of "Resolving Host")Hahahahaha, Nooooope. No connection either.
Update (August 7th 2014): Shocker of shockers, I managed to speak to the same Jayashree today. When asked about the guarantee she made yesterday, she too, has again made the same "guarantee" (word cannot describe how important air quotes are, here) that the problem would be rectified today. I have decided to initiate cancelling the connection and am on the lookout for other internet service providers in the area, failing which I'll just get a dongle and play with the bots for a while in TF2.
Update (August 8th 2014): Get a phone call from a Shilpa from Reliance Customer Care (my first call from Reliance about the issue, I feel so honored!). She asks me about my connection and tells me that my complaint has been "escalated to a high priority" basis (essentially, this means that instead of it being used as toilet paper internally, it has now been raised to category of dishrag). The tone of condescension in that woman's voice would indicate that unlike most of Reliance Customer Care (who must be feeling miserable at because they get shouted at all the time), she enjoyed her customers suffering.
Anyway, turns out she cancelled my request to terminate the connection and has told me that she will call back in 15 days to find out my "final decision". (Because saying "No" is the equivalent of the sideways head waggle us Indians are so well known for).
Also Airtel and You Telecom called back, told me they couldn't provide a service in my area, but the Airtel guy chewed my brain for half an hour about why it was in my interest to get a dongle from them anyway.
Let's see how long that takes - they say 48 hours, I say eternity.
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