I got my first Hathway connection back in 2022 using my main phone number and email. Fast forward to late 2024, I saw a flyer in my area promoting a new plan that seemed like a great deal. I contacted the same salesperson from 2022 to ask if he could migrate my current connection to the new plan.
He told me to call Hathway's billing team—and that turned out to be a nightmare. The customer support team had no clue what I was talking about and insisted that no such plan existed, despite me having the flyer in hand. To make matters worse, their AI bot kept hanging up on me mid-call. I eventually gave up on trying to switch plans the official way.
Instead, I called the number on the flyer. A different salesperson answered and said he could give me the new plan if I registered it as a "new connection." He said all he needed to do was replace the router, and he asked me to use an alternate phone number and email address. He also told me to lie and confirm it was a new connection if Hathway called to verify.
I followed through with that. There were some hiccups with Aadhaar verification, but after I submitted a photo and my driving license, the connection got activated.
The next day, he came over, took the old modem, and installed the new one. He didn’t touch the outside wiring—just unplugged the fiber from the old modem and plugged it into the new one. And that’s when the real problems started.
I began getting bombarded with spam messages and calls on my old number—endless offers, recharge reminders, and fake “limited-time deals,” even during my exams. Eventually, I emailed Hathway to complain, and after 4–5 months of this torture, the calls finally stopped.
By then, I had stopped recharging the Hathway connection and moved on to a different ISP. But now they’ve started calling my new number too. Literally just now I got a call to recharge as I'm typing this. I never officially submitted a disconnection request because the new salesperson had assured me he would handle the last connection—but clearly, he didn’t. When I check the Hathway portal using my old number, it still shows I'm eligible to recharge, meaning the connection was never actually terminated. Even the email from customer care saying my account was disconnected was false.
Now I have a Hathway modem just lying around collecting dust. But I know if I return it, it’ll probably make no difference—they’ll still keep calling.
TL;DR:
Tried upgrading my Hathway plan but was told it didn’t exist. New salesperson offered a workaround by registering a “new” connection using fake details. After installation, I started receiving nonstop spam calls on both old and new numbers. The old connection was never officially disconnected despite claims, and I still have their modem. I've now switched to another ISP, but the spam continues.
Has anyone else faced something similar?
He told me to call Hathway's billing team—and that turned out to be a nightmare. The customer support team had no clue what I was talking about and insisted that no such plan existed, despite me having the flyer in hand. To make matters worse, their AI bot kept hanging up on me mid-call. I eventually gave up on trying to switch plans the official way.
Instead, I called the number on the flyer. A different salesperson answered and said he could give me the new plan if I registered it as a "new connection." He said all he needed to do was replace the router, and he asked me to use an alternate phone number and email address. He also told me to lie and confirm it was a new connection if Hathway called to verify.
I followed through with that. There were some hiccups with Aadhaar verification, but after I submitted a photo and my driving license, the connection got activated.
The next day, he came over, took the old modem, and installed the new one. He didn’t touch the outside wiring—just unplugged the fiber from the old modem and plugged it into the new one. And that’s when the real problems started.
I began getting bombarded with spam messages and calls on my old number—endless offers, recharge reminders, and fake “limited-time deals,” even during my exams. Eventually, I emailed Hathway to complain, and after 4–5 months of this torture, the calls finally stopped.
By then, I had stopped recharging the Hathway connection and moved on to a different ISP. But now they’ve started calling my new number too. Literally just now I got a call to recharge as I'm typing this. I never officially submitted a disconnection request because the new salesperson had assured me he would handle the last connection—but clearly, he didn’t. When I check the Hathway portal using my old number, it still shows I'm eligible to recharge, meaning the connection was never actually terminated. Even the email from customer care saying my account was disconnected was false.
Now I have a Hathway modem just lying around collecting dust. But I know if I return it, it’ll probably make no difference—they’ll still keep calling.
TL;DR:
Tried upgrading my Hathway plan but was told it didn’t exist. New salesperson offered a workaround by registering a “new” connection using fake details. After installation, I started receiving nonstop spam calls on both old and new numbers. The old connection was never officially disconnected despite claims, and I still have their modem. I've now switched to another ISP, but the spam continues.
Has anyone else faced something similar?
- Should I bother submitting an official disconnection request now, even though I already got a fake confirmation email?
- Will returning the modem actually stop the spam, or will they just ignore it like before?
- Is there a way to get them to truly delete my details from their system?
- Any legal or consumer complaint options worth pursuing in this case?
