Need Help with Plan Change and Data Cap Issues on Airtel Broadband

[ethanhunt_007]

Hi everyone,

I'm encountering a bit of a dilemma with my Airtel broadband plan and could use some advice. I was originally on a three-month 300 Mbps plan and unfortunately hit the monthly data cap. When I reached out to customer care, they mentioned that my options were to either wait for the new billing cycle or change my plan.

Opting not to wait, I recharged with a monthly 300 Mbps plan (earlier I was on a three-month 300 Mbps plan) , thinking it would reset my data cap. However, instead of resetting, it simply extended the validity of my current plan by another 30 days. Also, the amount I paid is reflecting as a wallet balance in the Airtel Thanks app.

Here's where it gets more confusing. I considered downgrading to a 200 Mbps plan to potentially solve this issue. Yet, when I try to make this change, the system prompts me to pay again instead of deducting from my existing wallet balance.

Has anyone else faced a similar situation or have any insights on how to resolve this? Your help would be greatly appreciated!

Thanks in advance!

Edit: I have Prepaid plan

 

[lucifer]

To upgrade/downgrade plan using account balance, you have to call customer care. In prepaid, you can't change plan from the app without paying.

 

[ethanhunt_007]

To upgrade/downgrade plan using account balance, you have to call customer care. In prepaid, you can't change plan from the app without paying.

I just called them and got my plan downgraded to 200 Mbps plan and the process was quick. My data cap was also reset. Thanks a lot @lucifer. One more query is it possible to again get by plan upgraded to 300 Mbps? My sole purpose of downgrading the plan was to reset my data cap.

 

[lucifer]

Yes, you can upgrade/change your plan again.

 

[ethanhunt_007]

Yes, you can upgrade/change your plan again.

Thanks again @lucifer

 

[Rickysin]

And then there is jio fiber which do not allow multiple plan change in current billing cycle.

Reason: jio software cannot process more than 1 plan change lol

 

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[ethanhunt_007]

And then there is jio fiber which do not allow multiple plan change in current billing cycle.

Reason: jio software cannot process more than 1 plan change lol

Good to know. Thanks for sharing @Rickysin. I also have a Jio fiber connection as a backup/secondary connection.