never buy tata photon plus they are cheating

[Tata Docomo]

hi my name is praveen ,frankly speaking tata photon plus really sucks i was having slow speed around like 10-20kbps when i called the call center they told me troubleshoot i did all the thing what they said to me still i had the same problem i called cc four -six times they said the same thing trouble shoot it .don't buy tata photon plus it is utter waste .



Dear Mr. Saiyem,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the Tata Photon Plus connection details, along with screenshot of the speed for your device to the given below e-mail id, which will assist us in doing the needful.

Further, we request you to test your device speed from the below sites.
speedtest.com: The Leading Speed Test Site on the Net, TestMySpeed.com modem speed tests. Test internet connection speed. Bandwidth speed test Cable DSL.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at [email protected] or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

 

[Vishal Purohit]

hi i am vishal purohit.i use tata proton plus and my tata docomo no is 9227443132 and account number is 912438007.my issue about the data usage.my account display 1.47 gb usage and speed goes down to 153 kbps.when i call at customer care so they did not give reply properly.i visited tata store for same also but they said it's common problem with tata proton plus so now i will going to close tata proton plus because i have no time and money to waste on that such tata proton plus.tata proton plus is big cheater................................

 

[TATADOCOMO]

Dear Vishal,We have received your complaint and we will ensure it is resolved soon.Thanks and RegardsCustomer CareTata DOCOMO.

 

[Anamul]

Please read the mail I had send to the Nodal on 4th June'12. After waiting for few days and paying another bill for no usage, I had to opt for dis-connection. And, let me also put it on record, the then Staff manning the Tata Docomo Brand store at Shankar Nagar, Raipur, Ms. Geetanjali, was luring customers in Feb'12 saying we have free pen drive with a new connection, which I never got. ToMr. Jogesh NayarNational Service HeadDear Mr. Jogesh Nayar,Greetings’I have to come to your table with deep anguish because of the poor support within 3 months of becoming your customer. I am a post paid customer of wireless internet service ‘Photon Plus’ provided by our esteemed company Tata Tele Service. My connection no. is 9201669341 and customer no is 940368712.I suddenly encountered problem accessing connection to wireless internet by the end of 1st week of May 2012. Thus, I lodged a complaint by calling at 198 on 10th May 2012 vide SR no 308893365, on which your colleagues had committed to get the issue corrected by 12th May’12. Technical personnel from your company attended but could not identify the problem and had to extend the resolution target date. Finally, I was referred to ‘I-care’. The engineer identified the problem as change in ESN no. with other customer at the time of issuing of the connection and directed me to contact the Tata Photon outlet, from where had purchased the connection with the other customers name and contact no. The complaint was recrded as resolved on 14th May 2012. On the same date, I contacted Mr. Ravi at Tata Docomo Brand Store located at Jeevan Apartment, Shop No. 31, Shankar Nagar, Raipur, from where I had purchased the connection on 18 Feb-2102. I shared with him the problem, the name and contact no. of the other customer. But, I could not be helped due to non cooperation of the other customer. Without any access to internet since I had last complained, I again placed complain on 198 vide SR no 311640135. Again, another round of phone calls from your end happened. On 1st June, I could not be reached as I was out of network coverage and had received SMS asking me to contact 1800266121. One of your colleagues named Mr. Ankit responded to my call. He informed me that, the available information with him says, I need to purchase another Photo plus instrument to avail the service which will cost Rs. 750/-. When I explained him the whole matter, wherein I am no way at fault and it was wrong tagging while processing the application that the problem happened, he said, then, as per available information with him, I need not pay if problem has happened from company end and I should contact local Tata Mobile Store.Again, I reached out to Mr. Ravi, manning the local Brand store. But, he says there is no such provision of cost free solution to my problem.Now, my questions are why should I be victim of paying bills and not getting the service? Why do I have to purchase another instrument for no fault of mine? And, when I am going to get internet access without paying any additional cost? In view of this, I decide to not pay the bills for the month of May 2012 by due date, due to non-usage of service at my end. I hope I will be appropriately compensated and problem your end resolved at the earliest. Regards’Anamul

 

[TATADOCOMO]

Hi Anamul,We have received your complaint and we will ensure it is resolved soon.Thanks and RegardsCustomer CareTata DOCOMO

 

[Anamul]

Sadly! Tata photon had taken care to make few phone calls. But, never came close to resolving the issue!

Sad!!!!


Hi Anamul,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO