New installation of dataone problem with user id or/and password

[shivam007]

new installation of dataone problem with user id or/and password

i got my dataone connection installed on the 15th, now without wasting time complaining and ridiculing bsnl's work-manner i'd like to come

straight to the point
the connection hasn't worked ever since installation
i got the error
"invalid user name or/and password"

however, when i tried checking my usage details @ BSNL - Broadband Account Management
(with another internet connection) i could successfully login with my portal-id and password
however for obvious it showed no usage in the current month

can anyone help me where could the problem lie.
why am i unable to connect and its thrwing up an invalid user id or/and password error

few pointers
1) the modem is configured correctly (plz don't post to re-configure it)
2) i used the user id WITHOUT @bsnl.in while trying to connect

i've also tried calling up the head of department of my local exchange, and as always, he's some pain in the
i've also filed a complaint @ the bsnl online portal

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

 

[essbebe]

Modem/router/wifi : DNA A211-I
If you are using "Dialer" mode try
Always on" mode.
In WAN page edit deselect "Bridged'
select PPP/PPPoE etc.
Check Diagnostics.
Report Fail components. ( other than OAM5)


Airtel 110BX1 working OK.
br_1_32 Diagnostics

Your modem is capable of testing your DSL connection. The individual tests are listed below. If a test displays a fail status, click \"Rerun Diagnostic Tests\" at the bottom of this page to make sure the fail status is consistent. If the test continues to fail, click \"Help\" and follow the troubleshooting procedures.

Test the connection to your local network
Test your ENET(1-3) Connection: FAIL
Test your ENET4 Connection: PASS

Test the connection to your DSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: PASS (* may show FAIL for BSNL
Test ATM OAM F5 end-to-end ping: PASS (* may show FAIL for BSNL )

Test the connection to your Internet service provider
Test PPP server connection: PASS
Test authentication with ISP: PASS
Test the assigned IP address: PASS
Ping default gateway: PASS
Ping primary Domain Name Server: PASS

Para two:
In Usage portal you can change your USERID PW
Re-enter old PW again.




REF:Chennai Telephones- Changing password in DataOne Pre-configured modem

 

[Deleted member 10390]

There are 2 IDs, Portal ID and User ID. In the modem, you need to enter user ID and in portal ID. Hope you have not mixed them.