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No hype, Just experience of Sify Broadband
- Thread starter Sushubh
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OK ! Here I am .. one more 100% annoyed sify ( infact we should call it SIFY-SUX "broadband" ) coustomer. This time from MUMABI !!
This is a first month ( and I think LAST since I have a choice to shift to other service provider ) I am using sify and its a terrible experience. Only best solution to all the problems of sify-sux is not using that service at all. Since its pre-paid just forget about the money you paid them too. Sify guys definatly damn sure about one thing : Whatever they do , cheat, miss-guide customer, noone will ever goto any consumer court and not going sue them for few hinderd ruppes. And thats their bussiness !!
I was badly cheated by a sify marketing person here in malad called "Prasad", who sold me a fake imaginery sify pack .. which actully doesnt even exist.
Its a 64kbps pack, where there are no restrictions on downloads, with a promise that my speed would never go below 48kbps. fact is .. that pack is max 48kbps, most of the downloading ports are blocked, my winMX never got through the sify-sux network, my download speed is 0.50 to 2.5 max.
But god do exist, sometimes .. I get 62kbps speed and 6-8kbps download speed. I wonder how this happans, either I am in 64kbps pack and and I should get that speed most of the time, which is not happaning, OR I am in 48kbps pack and I get that speed by the grace of GOD ! But even GOD is helpless once I download 75MB, speed dropdown to 23kbps. Actully I got this 62kbps speed .. hardly few times in night hours. No credit to sify , thanks to other who were sleeping with their PCs off and not sharing my bandwidth.
As per as sify-sux coustmer care guys my pack is 48 kbps. When I told them about the fake pack sold to my by Prasad, they just prefered not to answer back. I did not even got any complaint ID for that complain, instead I was told to send an e-amil to coustmer care. I am sure I am not going to get any response from them.
I am sure that I lost my 750 rs for this month. I am not going to renew the serivce , will try and see if I can get my money back ( very difficult ). Only if I would have had some spare money and time, I would have gone to the court. sify-sux is a big froud, and they are cheating us in all the possible ways they could. Never the less, I will definatly write a later to news papers and will see to it that they will print that later. And last and most important, I will see to it that, Non of my family - friends , people I know .. will ever subcribe sify-sux "Broadband".
Woohoo ... even I can write a book on sify-sux
Mayuresh Vaidya ( Mumbai )
This is a first month ( and I think LAST since I have a choice to shift to other service provider ) I am using sify and its a terrible experience. Only best solution to all the problems of sify-sux is not using that service at all. Since its pre-paid just forget about the money you paid them too. Sify guys definatly damn sure about one thing : Whatever they do , cheat, miss-guide customer, noone will ever goto any consumer court and not going sue them for few hinderd ruppes. And thats their bussiness !!
I was badly cheated by a sify marketing person here in malad called "Prasad", who sold me a fake imaginery sify pack .. which actully doesnt even exist.
Its a 64kbps pack, where there are no restrictions on downloads, with a promise that my speed would never go below 48kbps. fact is .. that pack is max 48kbps, most of the downloading ports are blocked, my winMX never got through the sify-sux network, my download speed is 0.50 to 2.5 max.
But god do exist, sometimes .. I get 62kbps speed and 6-8kbps download speed. I wonder how this happans, either I am in 64kbps pack and and I should get that speed most of the time, which is not happaning, OR I am in 48kbps pack and I get that speed by the grace of GOD ! But even GOD is helpless once I download 75MB, speed dropdown to 23kbps. Actully I got this 62kbps speed .. hardly few times in night hours. No credit to sify , thanks to other who were sleeping with their PCs off and not sharing my bandwidth.
As per as sify-sux coustmer care guys my pack is 48 kbps. When I told them about the fake pack sold to my by Prasad, they just prefered not to answer back. I did not even got any complaint ID for that complain, instead I was told to send an e-amil to coustmer care. I am sure I am not going to get any response from them.
I am sure that I lost my 750 rs for this month. I am not going to renew the serivce , will try and see if I can get my money back ( very difficult ). Only if I would have had some spare money and time, I would have gone to the court. sify-sux is a big froud, and they are cheating us in all the possible ways they could. Never the less, I will definatly write a later to news papers and will see to it that they will print that later. And last and most important, I will see to it that, Non of my family - friends , people I know .. will ever subcribe sify-sux "Broadband".
Woohoo ... even I can write a book on sify-sux
Mayuresh Vaidya ( Mumbai )
G
Guest
After consistent follow ups and sending mails to every email ID I could lay my hands on I finally got a call from Vipin Vaidyanathan who handles CC in Chennai apologizing for everything, offering dial up access to tide over the downtime, and promising to take the CTO to task. In his own words "This is just not done". He said 99.9 % uptime could only be guaranteed on their wireless connection but the equipment cost there is prohibitive - 50,000 - 80,000 and more suitable to small businesses. I pointed out that there has to be some element of stability in the broadband cable connection or it becomes pretty much worthless. Lets hope this guy realises the torture we experience everytime the connection goes down! So the lesson being, continue emailing Sify, calling Sify, talk to decision makers or ask for decision makers and not call centre staff who are trained to give canned answers! ankX, PUNE
G
Guest
hello ankX,
There are two things, first thing is what sify promise and second is what it delivers. Little bit here and there in service is understandable. They are handaling a huge network and things might go wrong. But the fact is .. their Sales guys are fooling around here in mumbai, They are selling a pack which doesnot exist ! And best part is , territory manager here try to defend his guys and too smart to back off from what he says. They know what they are doing. Sale it and then leave it.
Today he promised me that he will send a person at my place to check my speeds and ports , no one turned up. He did helped me opening my winMX ports, no doubt about it, ( it took him almost 15 days to do that ) but the fact is there is still some catch in sify network which unable me to connect to media sharing softwares like winMX and Ares. These software connects very easily without any problems with othe ISP called PACENET here. I have some serious issues with sify to sort out. Can you please post "Vipin Vaidyanathan's" mail ID here or mail it to me on [email protected] Lets see what this guy has to say about my issues.
Thanks a lot
Mayuresh Vaidya
There are two things, first thing is what sify promise and second is what it delivers. Little bit here and there in service is understandable. They are handaling a huge network and things might go wrong. But the fact is .. their Sales guys are fooling around here in mumbai, They are selling a pack which doesnot exist ! And best part is , territory manager here try to defend his guys and too smart to back off from what he says. They know what they are doing. Sale it and then leave it.
Today he promised me that he will send a person at my place to check my speeds and ports , no one turned up. He did helped me opening my winMX ports, no doubt about it, ( it took him almost 15 days to do that ) but the fact is there is still some catch in sify network which unable me to connect to media sharing softwares like winMX and Ares. These software connects very easily without any problems with othe ISP called PACENET here. I have some serious issues with sify to sort out. Can you please post "Vipin Vaidyanathan's" mail ID here or mail it to me on [email protected] Lets see what this guy has to say about my issues.
Thanks a lot
Mayuresh Vaidya
