On a 2 Mbps connection, they have set my down rate to about 1850 kbps. There is a TRAI regulation somewhere that says they are providing your promised speed if you achieve within 80% of your plan speed. Looks like they're targeting 80% to start off with. Point of the regulation is lost.
Writing to the GM/DGM may help.
Writing to the GM/DGM may help.