NTNL connection NOT working :(

[ayuboy]

I(not me) have a Starlite SAM300 AX Modem. I use 1Mbps unlimited connection.The problem I have been facing is that. My net disconnects ever 5 minutes.I am a TriB user for 4years now and I know how to diagnose every minor problem but this time it's a MAJOR one.So here is my problem.-------------------------------------------------------TELEPHONEand Layout of my line MAIN ----> SPLITTER Quick bridge not allow multi-channel1/1/2000 0:2:40> bridge only stop1/1/2000 0:2:40> SNMP TRAP 3: link up1/1/2000 0:2:43> ppp_ready: ch:804fa7e0, iface:80445bd41/1/2000 0:2:44> SNMP TRAP 3: link up1/1/2000 0:2:44> Accept() fail1/1/2000 0:2:44> Accept() fail1/1/2000 0:2:44> Connect() to NTP server fail1/1/2000 0:2:44> adjTimeTask fail: id = 11, ip = 8c7004bd1/1/2000 0:2:44> adjTimeTask fail: no server available1/1/2000 0:2:44> adjtime task pause 60 seconds1/1/2000 0:2:44> sending request to NTP server(2d)1/1/2000 0:3:4> Connect() to NTP server fail1/1/2000 0:3:4> adjTimeTask fail: id = 11, ip = 8c7004bd1/1/2000 0:3:4> adjTimeTask fail: no server available1/1/2000 0:3:4> adjtime task pause 1 day --------------------------------------------------------------------------------------------------xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx--------------------------------------------------------------------------------------------------Now when the net is NOT WORKING ---- LOG and STATUS PAGE----------------------------------------------------------------------------------------------------Firmware Version : 2.11.38.0(UE0.C2)3.9.9.5 MAC Address : LOL LAN ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------IP Address : 192.168.1.1 Subnet Mask : 255.255.255.0 DHCP Server : Enabled WAN ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Virtual Circuit : PVC0PVC1PVC2PVC3PVC4PVC5PVC6PVC7 Status : Not Connected Connection Type : PPPoE IP Address : 0.0.0.0 Subnet Mask : 0.0.0.0 Default Gateway : 0.0.0.0 DNS Server : 0.0.0.0 NAT : Enabled ADSL ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ADSL Firmware Version : FwVer:3.9.9.5_TC3085 HwVer:T14.F7_3.0 Line State : Showtime Modulation : G.DMT Annex Mode : ANNEX_A ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Downstream Upstream SNR Margin : 37.0 8.0 db Line Attenuation : 21.0 12.0 db Data Rate : 1152 896 kbps (the Satble SNR and line Att shows that there is very Low noise.)---------------------------------------------------------------------------------------------------------------------NOW THIS IS THE LINE LOG when the net is not working---------------------------------------------------------------------------------------------------------------------1/1/2000 0:2:39> SNMP TRAP 3: link up1/1/2000 0:2:39> ppp_ready: ch:804fa7e0, iface:80444b841/1/2000 0:2:39> SNMP TRAP 3: link up1/1/2000 0:2:39> Accept() fail1/1/2000 0:2:39> Accept() fail1/1/2000 0:2:44> Connect() to NTP server fail1/1/2000 0:2:44> adjTimeTask fail: id = 11, ip = 8c7004bd1/1/2000 0:2:44> adjTimeTask fail: no server available1/1/2000 0:2:44> adjtime task pause 60 seconds1/1/2000 0:2:44> sending request to NTP server(2d)1/1/2000 0:3:4> Connect() to NTP server fail1/1/2000 0:3:4> adjTimeTask fail: id = 11, ip = 8c7004bd1/1/2000 0:3:4> adjTimeTask fail: no server available1/1/2000 0:3:4> adjtime task pause 1 day1/1/2000 0:3:32> dynDNSOrgState: retry fail! shut down servicethere is sonething like CALL FAILED.. but somehow it's nt cominbg when i posted this.-----------------------------------------------------------------------------------------------------------------I'm not been able to fighure out what the problem is. Called the MTNL guys a milltion times. all they do is they make me change the DNS and stuff and it dioesn't help.Please guys guide me what to do. I'll supply with all the info you need. thanks

 

[manu1991]

This happens when the ECN at the DSLAM is down , there is nothing you can do . I call them and make sure they register a line fault complaint . Gets resolved quickly .

 

[ayuboy]

What is ECN at the DSLAM? Help me please.

 

[manu1991]

Explicit Congestion Notification - Wikipedia, the free encyclopedia

Digital Subscriber Line Access Multiplexer - Wikipedia, the free encyclopedia

 

[ayuboy]

So guys what do I tell them?? I really wanna get it fixed

---------- Post added at 05:40 PM ---------- Previous post was at 03:51 PM ----------

Guys HELP me PLEASE !!!!

 

[tech123]

This happens when the ECN at the DSLAM is down , there is nothing you can do . I call them and make sure they register a line fault complaint . Gets resolved quickly .

I dont get it,
What has acctually happened?
Please Explain

 

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[socrates]

I am not sure which city you are in but my experience is that meeting the DGM, DE & SDE has always helped me.

 

[ayuboy]

I'm from Delhi. Whats DGM, DE and SDE?How do I meet them? Yes I have No idea what's happening. It's so Weird.

 

[stirredo]

My connection breaks every 5 mins too. I have to go through 10 five minute connection sessions to get a genuine 1 hour connection session.

I complained at MTNL Delhi, Customer Care Portal as ISP related problem in broadband complaints section. I got a call within an hour from them, the guy said he'll get it fixed. Received another call the next day that my "line has been fixed". But I'm still facing the same problem.

Worst part is I am unable to register another complaint at customercare site, the site doesn't allow me to. Calling 1504 is useless, all they have to offer is re-enter the damn DNS settings.

Who can i mail to get this problem fixed and what exactly should i say in the mail so that they may change my line? I wrote a mail about 4 months ago to [email protected] (GM of broadband), the person replied with "line will be checked for something something" after looking at my irregular session details. The guy doesn't reply to my mails now.

 

[socrates]

GM = Geneal ManagerDGM = Deputy General ManagerDE = Divisional EngineerSDE = Sub Divisional Engineer.ED = Executive Director (Both Mumbai & Delhi has one each)