Packet loss in Airtel Fiber

[sk7411]

Hi everyone,

A couple of weeks ago, I posted here about a page load issue with my Airtel Fiber connection on prominent sites like Google, ChatGPT, and some IP ranges of Cloudflare, etc. I forwarded a detailed complaint with MTRs to their customer care, but all they do is raise tickets. Their low-level field engineers visit but are unable to resolve the issue.

I’m frustrated now and want to ask: how can I get in touch with someone from their NOC team to resolve this? Do you guys have any email contacts to share?

Thank you.

 

[Xyphoros]

It's been a month, airtel guwahati gateway is totally f**ked up. At times websites load as if it is a 128kbps connection.

 

[sk7411]

@lucifer Lol exactly . I can see there is heavy packet loss at specific nodes within their infrastructure. Any idea how the JioFiber fare in this field ? I know they have shit routing but then that's okay given i have a snappy internet both interms of web browsing/Downloads speed. Also, do they provide static ips apart from the DVRs ?

 

[Xyphoros]

Not using JioFiber currently. JioFiber doesn't provide static IP.

 

[Xyphoros]

Are you facing this issue only in static IP? For me, issue is both in static IP as well as PPPoE

 

[sk7411]

@lucifer Looks like i have to live with this bs internet . Look at these pings to google .

ping 142.250.192.46
PING 142.250.192.46 (142.250.192.46): 56 data bytes
64 bytes from 142.250.192.46: icmp_seq=0 ttl=119 time=64.673 ms
64 bytes from 142.250.192.46: icmp_seq=1 ttl=119 time=66.615 ms
64 bytes from 142.250.192.46: icmp_seq=2 ttl=119 time=68.795 ms
64 bytes from 142.250.192.46: icmp_seq=3 ttl=119 time=66.214 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
64 bytes from 142.250.192.46: icmp_seq=6 ttl=119 time=70.851 ms
64 bytes from 142.250.192.46: icmp_seq=7 ttl=119 time=70.710 ms
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
64 bytes from 142.250.192.46: icmp_seq=10 ttl=119 time=66.437 ms
64 bytes from 142.250.192.46: icmp_seq=11 ttl=119 time=67.667 ms
64 bytes from 142.250.192.46: icmp_seq=12 ttl=119 time=65.803 ms
64 bytes from 142.250.192.46: icmp_seq=13 ttl=119 time=68.187 ms
Request timeout for icmp_seq 14
64 bytes from 142.250.192.46: icmp_seq=15 ttl=119 time=66.827 ms
64 bytes from 142.250.192.46: icmp_seq=16 ttl=119 time=67.604 ms
64 bytes from 142.250.192.46: icmp_seq=17 ttl=119 time=67.630 ms
Request timeout for icmp_seq 18

 

[sk7411]

@lucifer it's present in both PPPoE as well as static ip.

 

[Xyphoros]

Which DNS are you using?

 

[sk7411]

@lucifer , 8.8.8.8 as primary and 1.1.1.1 as secondary.

 

[sk7411]

@lucifer , for some reason i am experiencing no more ping timeouts , let me know if you are also able to ping the following ips without packet loss.

172.217.174.238 - google.com
142.250.183.174 - google.com


142.251.42.106 - google.com



104.18.32.47 - chatgpt.com

142.250.183.163 - google.com