Pathetic experience with Big TV Technical Staff

[kapilmunjal]

^^ It'll never be resolved. I suggest you dump it and migrate to some other DTH service.
I agree with you. The customer care who responded to my post on this forum is also not responding. They have no intentions to close the issue. I just talked to the customer care and they said that it will take some more time to resolve the issue.

I am going to track it for the time being as they have take a lot of my money.

---------- Post added at 09:36 AM ---------- Previous post was at 09:33 AM ----------

Hi Kapil,

Sorry to hear about your experience. Please share your contact Details and Smart Card number. We will help resolve your issue.

Regards,
Reliance BigTV Online Support Team

Your feedback is important for us. Keep posting!

You people have just vanished without responding to my complaint. Is this the way Reliance customer care works???

 

[Sai]

Just tell them , I'll take Legal action against you people and i'll call a press meet . They will reach your home by running .

 

[kapilmunjal]

Hi All,I just wanted to inform the forum, that my problem is resolved now. I had to raise the issue to the nodal officer of big tv, only after that the issue got resolved. I have been able to receive Rs. 500 of the Rs. 800 deducted from my account.Thanks everyone for their suggestions.RegardsKapil Munjal

 

[agantuk]

Good to know.

 

[Nishant]

Good to hear that. I think we should note down the numbers/email IDs of Nodal Officers of all the services used by us viz. Broadband, DTH, Mobile etc

 

[designwebgraphic]

Are you guys REAL from BIG TV??? If so, here are 1000s of people who complaint about various issues of bigtv. Why dont you just resolve them as priority and then look after any new issues!

Hi Kapil,

Sorry to hear about your experience. Please share your contact Details and Smart Card number. We will help resolve your issue.

Regards,
Reliance BigTV Online Support Team

Your feedback is important for us. Keep posting!

 

[livelively]

Technical staff is a BIG idiot. I tell you by not even 1 but 2 continous incidents with me:
1st: I bought multiroom connection, the fool activated my each connection as individual standalone connection
what happened next: Solved (giving birth to second problem) in almost 20 days, many request numbers, many phone calls, reached nodal officer

2nd: When they converted to multiroom connection, i had almost 180 bucks in each account (In total 360 bucks). After conversion ZERO Balance in main account and transferred that balance to child connection which is TOTALLY UNUSABLE & DOES NOT COUNT.
what happened next: 7 Days passes. A long journey to go.............