Pathetic work by Airtel causing frequent disconnections

I think you are mistaken, the incoming fiber is multi core and the cores are then spliced to the white cores that end in the green connector. They do this so that if there is issue with the connector, they won't have to touch the original core.
 
In airtel, splitting does not happen in such boxes. They put up big Splitter box on the road side.
 
@mikrotik There's no such thing as having things on the road side here, it's residential complex whatever's gonna happen will happen either on the building's terrace or in the floors of the building itself. Even the mobile towers are only situated on the terraces itself.

The incoming fiber is multi core which is dangling down if you see the first image. One core from that is used to split the connection for each floor of the building.
If you see the last image, inside the white box on the top left that's barely hanging on the corner is the core thats coming in.

This is that big splitter box. We have a seperate box on each floors too.
 
Airtel service has been a joke for me too. Had similar downtimes that stretched to weeks at times. Also had other issues with respect to speeds and it took months of back and forth with their team to get it fixed. The problem is, that there is no clear way to escalate things and get it fixed. The nodal officer was useless. Even bsnl is better in this regard. At least you can go to bsnl's main office and talk to their "fiber head" and actually get work done from the lower technicians.
 
I'm having LOS light RED blinking for the last 5 hours now. I guess the box is finally toasted. No talks with an engineer are doing anything, and they are frequently closing the ticket.
I feel like I should be moving to a different ISP by the end of this bill cycle, this has just been terrible.
 
Update: Airtel has been doing literally nothing. And I still have LOS Light Blinked RED at the end of the day.
I needed an alternative urgently but I have no faith in local providers.
TataPlay is asking for a wait time of 2 weeks since they do not have any customers in my building and are demanding I pay for 6 months upfront. Which is a no-no for me.
Had to go to the JioFiber route this evening, and they called back immediately and asked if they can come by for installation. Within 2 hours, everything was done, went for their 999 Postpaid 3 Months plan to which they said it can be downgraded to 1 month once it's over. Working fine and so forth.

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It's doing above 300Mbps(consistent) in the 1MB test, and above 200Mbps(consistent) in the 10MB test.
Might mail Jio tomorrow about if they can do something about port forwarding. If anybody can help regards (what I should be adding in the mail), that'd be great. Thanks.
 
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