Ping spikes and packet loss during a particular time of the day

[DKB2605]

Around 8pm-12am the ping spikes to 60ms with 5% packet loss while i normally get about 5-10ms with no packet loss. Any way to troubleshoot this or should i call the hathway customer care? Also since i am here how to configure the dhcp ipv6 server?

 

[JB701]

likely a issue with Hathway, are you on wifi or wire. see if loss is there on wire. 8PM-12AM is usually peak hour in terms of network traffic that could be the reason.

 

[DKB2605]

see if loss is there on wire

Yes there is loss on wire too

 

[JB701]

its likely hathway issue then