Planning action in district consumer forum against Airtel DTH

[zehawk]

Can you please put a link to that thread.

 

[aviral sangal]

I have forgot to suggest this to you. If you complain to ministry of information and broadcasting regarding this issue with your DTH connection i am sure it will be resolved. I have had a very good experience after taking that route.
1. Got refund when they removed radio channels from their platform. (Even though i did not pay for it separately yet they do not segregate what is free and what is charged.)
2. Got the ads removed from the UI which they placed.
3. Got the other customer id which was activated on my mobile which was mine. (with CC this complaint was unresolved for 1yr.)
4. Got hefty refund for the removal of Star Cricket HD and ESPN HD.
So for me writing to MIB has worked everytime. It is evident that they have to close the complaint with my conset that it has been fully resolved or not and then reply to MIB on the status.

 

[zehawk]

Thats a good input, I saw about this grievance redressal avenue on some other threads yesterday and filed a complaint against Airtel regarding some simple stuff:
1. Asking for Airtel logo, channel logo and program name to be brought up on need basis, or be made unobtrusive, to save screen space.
2. Transparent Airtel logo to prevent burn in on screen.
My understanding is that the MIB (Men In Black, heh heh) will take cognizance of content related issues, not the particular one I'm facing which should be the purview of TRAI and district consumer forum (DCF). TRAI does not take cognizance of individual complaints, so that leaves me with the DCF.
What do you think?

 

[aviral sangal]

I think try with MIB once. But keep in mind your complaint with MIB can take almost 3-4 months to be fruitful.
This is because i do not think that Consumer court will give any important to logo issue and all. These have to be rectified by bombarding MIB with the complaint like we did in case of Advert issue. That was reolved in 2weeks time. So what we can do is make a draft complaint having all the necessary proofs(photographs). And then pressurise airtel on acting on it with pressure from MIB.