Problems with Reliance Jio Fiber connection

[ap99]

@Vishal | Chennai , @Dhiraj meant to say @vishalrao

 

[socrates]

I think he meant @vishalrao

 

[Dhiraj]

Sorry guys. Corrected it.

 

[NikhilS]

Comparing it with MTNL will be more apt. Sometimes my Mtnl landline phone goes dead for 3-4 days. Will they ever charge me monthly rental on pro rata basis for the days used, or txt end my billing period by 4 days ?

BSNL adjusts the amount if you ask them! Don’t know about MTNL but I guess it’s the same

 

[Lobogris]

Major ISPs do not extend the validity of your account for the period lost due to internet problems. Let’s say if the electricity goes off for day , can we expect the the electricity board to give us monetary benefit ?

You May be able to get some additional data voucher if you fight your case long enough but imo they will never extend the validity by 4 days , there may be no such provision.

I respectfully disagree. That is basic procedure. If the service is not provided then the money should be refunded or a grace period provided. Why should a customer pay when no service is provided?

 

[Shubham]

Comparing it with MTNL will be more apt. Sometimes my Mtnl landline phone goes dead for 3-4 days. Will they ever charge me monthly rental on pro rata basis for the days used, or txt end my billing period by 4 days ?

Yes, any outage for more than 3 days you can claim partial refund on the bill. I claimed it many times when I was using BSNL. However as soon as outage happens register your complaint and keep a record of it. In BSNL they use to count the number of days from the day complaint is officially registered with them and not when the outage happened.

@vishalrao explained it nicely.

I am also not sure about prepaid vs postpaid.

 

[vishalrao]

Yeah good point, need to immediately register complaint and keep a record of it (complaint number) for future use.