Man this is getting worst. As I am typing I am on line with the CC. I am told that even though they block the channels during the inactive period (gap between your account expires & you charge), they will deduct the amounts. Ridiculous isn't it?If they are going to anyway charge, why block? If they block, why charge?And when I asked to put me to higher officials, they put the line on hold, and its going still.Finally, I get someone to speak to. So, as others mentioned, the amount is deducted immd, and you are left with no option to switch packs. And regarding the iCare & myaccount in STB, he says they are still working on it to be correct. Umm, a long way to go BIG Tv.