we went to the dealer on last friday, he wasnt having the bigtv equipment, he promised to deliver them the very next day, but we have to wait untill monday, then we call the toll free no & they promised there will be a call from the reliance engineer within 4 hrs & he will be there for the installation within 24 hrs.............we are still waiting for the call & one week has passed,..........in between plenty of times we have lodged the complaint always getting the same irritating reply that we are sorry & regretful & the installation will be done the very day..dont panic.............one day even there server was down & thus they said that they cant lodge complaint & we have to call again in 2 hrs