Reliance Broadband Customer Care is fooling people

[Saurav1987sonu]

Hello
From last 24 hours i am not able to use internet properly due to frequent disconnection and slow speed. Today i started chat session with relaince customer care .

I am using 800 Kbps , unlimited plan. Reliance chat exective told me they are liable only for 10% . means they are liable only for 100 kbps. [ using on 1 pc only ]
why we are paying for full money ? We are liable only for 10% plan fees.

http://www.trai.gov.in/Content/faq_subcat_details.aspx?id=68&qid=1&link=1

Q 4. What is the permissible minimum Broadband speed limit?  A. As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th May, 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP Node to user.

 

[dmastermindrahul]

Just call them up and also send a mail to TRAI with this screen shot.You must get 80% of your speed.Rcom are cheats anyway.

 

[Saurav1987sonu]

reliance contention ratio for home user is 1:10 means we can use on 10 pc at same time , where as business user is 1:1 .
is i am right ? please correct me if wrong.

 

[MITHI]

reliance contention ratio for home user is 1:10 means we can use on 10 pc at same time , where as business user is 1:1 .
is i am right ? please correct me if wrong.

It does'nt mean you can use 10 pc at a time. It means they can share ur connection with 10 people at the same time